Midtown Spine and Pain Clinic (a division of East Carolina Anesthesia Associates, PLLC) is the Triangle area’s elite pain management clinic. We offer a collaborative, comprehensive, and patient-centered approach to caring for patients who are living with pain. We offer non-surgical and interventional pain treatments for back pain, neck pain, and many other pain conditions. Using Image-guided spine intervention, which offers precise diagnostic capabilities, we are able to provide patients relief from their symptoms. In addition to our interventional approach to pain treatment, we spend quality time getting to know every patient that steps through the door. Knowing our patients allows us to better treat them.

Overview

The Front Office Coordinator is the first face and voice that our patients encounter when contacting our office. The ideal candidate thrives in a team environment, is able to work independently, has excellent communication and organizational skills all while showing compassion for our patients.

Responsibilities

· Greet patients upon arrival; answer phones, appointment scheduling, check-in and check-out.

· Direct visitors and vendors appropriately.

· Prepare and review patient charts including reminder calls and tele-health appointments.

· Receive and distribute patient paperwork upon arrival.

· Manage incoming faxes and referrals, distribute appropriately.

· Process outgoing referrals in a timely manner.

· Responsible for handling medical records requests.

· Request and scan outside patient records, including cardiac clearance requests.

· Collect co-payments and past due balances, responsible for cash handling.

· Follow procedures for opening and closing of the office. Maintain the reception area.

· Maintain a pleasant and cooperative demeanor while performing all duties.

· Keep an open line of professional communication with co-workers and providers regarding patient needs.

· Optimize patient satisfaction and providers’ time by following appointment scheduling guidelines.

· Comfort patients by answering questions and anticipating their needs.

· Maintain patient accounts by updating personal and financial information.

Qualifications

· High school diploma/GED required, post-secondary education preferred.

· Previous medical office experience is preferred.

· Previous EPIC or eClinical Works EHR experience is preferred.

· Experience with insurance coverage and benefits is preferred.

· Excellent customer service skills, ability to prioritize job duties and multi-task.

· Ability to handle high patient volumes in a professional manner.

· Ability to maintain composure in stressful situations.