8 Engineering and Technical Service Manager Jobs in Wichita, KS
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Engineering and Technical Service Manager
$125k-155k (estimate)
Full Time
3 Weeks Ago
MIDWEST COMBUSTION SOLUTIONS INC is Hiring an Engineering and Technical Service Manager Near Wichita, KS
Benefits:
Position Overview:We are seeking a dynamic and experienced Engineering and Technical Service Manager to lead our team of Service Engineers. The ideal candidate will possess a strong technical background in engineering combined with exceptional leadership and managerial skills. They will be responsible for overseeing the delivery of high-quality service to our customers, managing technical support operations, and providing expert training and guidance to our engineering team. This role requires a proactive and strategic individual who can effectively manage a team and drive business growth through technical excellence.
Responsibilities:Service Management:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Company parties
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Relocation bonus
- Training & development
Position Overview:We are seeking a dynamic and experienced Engineering and Technical Service Manager to lead our team of Service Engineers. The ideal candidate will possess a strong technical background in engineering combined with exceptional leadership and managerial skills. They will be responsible for overseeing the delivery of high-quality service to our customers, managing technical support operations, and providing expert training and guidance to our engineering team. This role requires a proactive and strategic individual who can effectively manage a team and drive business growth through technical excellence.
Responsibilities:Service Management:
- Lead the service engineering team to ensure timely and effective delivery of services to customers.
- Develop and maintain service standards and procedures to ensure high-quality service delivery.
- Monitor customer satisfaction levels and implement strategies to address any issues or concerns.
- Collaborate with the technical support team to resolve complex customer issues and escalations.
- Identify opportunities to enhance service offerings and improve customer experience.
- Provide technical guidance and support to the engineering team, ensuring alignment with industry best practices and standards.
- Stay updated on the latest engineering trends, technologies, and methodologies, and incorporate them into our service offerings.
- Conduct technical training sessions for team members to enhance their skills and knowledge.
- Drive innovation and continuous improvement initiatives to optimize service delivery processes.
- Act as a technical advisor to customers, providing expert guidance and solutions to meet their engineering needs.
- Recruit, train, and mentor service engineers to ensure a high-performing team.
- Provide ongoing coaching and feedback to team members to support their professional development.
- Foster a positive and collaborative work environment that encourages teamwork and innovation.
- Set clear expectations and goals for team members and conduct regular performance evaluations.
- Lead by example and promote a culture of technical excellence, accountability, and customer focus.
- Build and maintain strong relationships with key customers and stakeholders.
- Understand customer engineering requirements and provide customized solutions to meet their business objectives.
- Act as a trusted technical advisor to customers, providing expert guidance throughout the service process.
- Proactively identify opportunities for upselling and cross-selling additional engineering products and services.
- Address customer inquiries, complaints, and technical issues in a timely and professional manner.
- Proven track record of success in technical leadership and service management roles.
- Strong technical background with a deep understanding of engineering principles and applications.
- Excellent leadership and managerial skills, with the ability to motivate and inspire team members.
- Exceptional communication and interpersonal skills, with the ability to build rapport with customers and internal stakeholders.
- Strategic thinker with the ability to develop and execute technical strategies to achieve business objectives.
- Results-oriented mindset with a focus on delivering high-quality technical solutions and exceeding customer expectations.
- Ability to thrive in a fast-paced and dynamic environment, with a high level of resilience and adaptability.
- Strong problem-solving skills and the ability to make sound technical decisions under pressure.
Job Summary
JOB TYPE
Full Time
SALARY
$125k-155k (estimate)
POST DATE
06/01/2024
EXPIRATION DATE
07/18/2024
WEBSITE
mcsks.com
HEADQUARTERS
Wichita, KS
SIZE
<25
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