POSITION SUMMARY: Patient Support Specialists assist at various offices within their region, performing administrative and clinical functions in support of Primary Care technicians, opticians, and patient services representatives. Specific assignments will be dependent upon workload and staff availability.

ESSENTIAL RESPONSILIBITIES

• Perform essential daily duties per the requirements and responsibilities of the position being performed: Technician, Optician, or Patient Services between two area offices.

EDUCATION AND/OR EXPERIENCE:

• High school graduate, or equivalent
• Previous experience in optometry environment is preferred

COMPETENCIES: 

• Proficient in EHR, including exceptional keyboarding skills
• Excellent interpersonal, written, and verbal communication skills
• Detail oriented with strong organizational skills
• Quality of work reflects efficiency and accuracy
• Ability to obtain knowledge and skills on the job or through educational courses
• A strong commitment to helping people
• Polite, professional, and courteous
• Ability to lead, motivate and promote a team environment
• Proactive, adaptable, with the ability to work under pressure to accomplish projects and meet deadlines in a fast paced environment

PHYSICAL DEMANDS AND WORK ENVIRONMENT (per ADA guidelines):

• Physical Activity: Talking, Hearing.
• Physical requirements: Sedentary work. Involves sitting most of the time.
• The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.

PERSONAL DEVELOPMENT:

• Staff members are required to meet training expectations within the initial 90-day probationary period.
• Obtaining certification through an optometric certification program is encouraged. The company will provide assistance to all employees eligible for the Employee Career Development Program.