Underwriting Support Specialist
DEPARTMENT: Underwriting

REPORTS TO: Underwriting Policy Administration Supervisor

STATUS: Non-Exempt

SCHEDULE: Monday-Friday 8a.m.-5p.m.

Requirements of the position include:

• 1 years of customer service handling inquires with internal and external customers.
• Superior verbal and written communication skills
• Ability to effectively communicate and maintain favorable relationships with all stakeholders.
• Strong aptitude for detail, with a sense of urgency relative to task completion and timeliness.
• Computer literacy with Microsoft Office Suite and imaging systems.
• Experience in insurance is preferred.

Job Summary:

The Underwriting Support Specialist will respond to customer inquiries relating to Midwest’s underwriting function while providing exceptional and timely customer service. The specialist will handle assigned tasks including mail and electronic file indexing, file maintenance and documentation as well as policy issuing and policy change requests along with other duties as assigned.

Skill and Ability Profile:

The successful candidate will possess the following skills and attributes:

• Excellent oral and written communication and organizational skills.
• Great listening skills
• Ability to multi-task
• Good capacity for learning
• Manage a work load with clear objectives will require:
• Utilizing strict attention to detail
• Ability to closely follow instruction
• Quickly learn the basic principles of worker’s compensation insurance. * Flexibility and responsiveness to changing business or customer needs is a needed attribute.
• Excellent customer service skills while promoting the Midwest model is critical.

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Physical setting:

• Office

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Ability to Relocate:

• Springfield, IL 62711: Relocate before starting work (Required)

Work Location: In person