1 Service Administrator Job in Golden Valley, MN
Midwest Mechanical Solutions is Hiring a Service Administrator Near Golden Valley, MN
solutions.
Midwest Mechanical Solutions Core Values:
- Driven/Self Motivated
- Can Do Attitude
- Team Player
- Customer Driven
- Do What’s Right
- Accountable
commercial and industrial HVAC markets. We are an entrepreneurial, dynamic, and growing
organization.
With minimal supervision the Service Administrator will coordinate customer service requests
from initiation to completion using internal technical resources or subcontractors to efficiently
schedule work assignments. The Service Administrator will partner with the local service
manager to ensure the service deliverables are completed to the customer’s expectations.
Job Responsibilities Include
- Schedules, dispatches and coordinates technical activities for installation, startup,
- repair, and warranty of system equipment
- Communicates upcoming work schedules to the customer and internal sales team using
- multi-channel communication (email, phone, text)
- Updates technician work assignments using service business management software
- Follows up on activities to ensure completion within an established timeframe
- Manages inventory and procures material
- Processes completed work requests and generates customer invoices
- Monthly reconciliation of accounts payable and accounts receivable
- Proactively monitors open workorders and manages workflow until the work is
- completed
- Serves as primary point of contact for customers, technicians, sales team members and
- the service manager
- Manages warranty claims and material returns
- Researches and follows up on assigned action items
- After job completion, follows-up with the customer to ensure the work was
- satisfactorily completed
- Answers any customer inquiries and resolves or escalates customer issues to the sales
- team or the service manager
- Other duties and administrative activities as assigned
- High school diploma or equivalent
- Strong written and verbal communication skills
- Must be highly proficient in Microsoft Office including Outlook
- Must demonstrate the ability to work independently and demonstrate solid
- organizational skills and attention to detail
- Must have strong interpersonal skills and effectively communicate with both internal
- and external customers
- Three years HVAC industry experience; preferably in service scheduling and dispatch
- Preferred
- Associate’s degree
qualifications of the position; rather, they are intended to provide a general framework of
the qualifications of the position. Job incumbents may be required to perform functions not
Specifically Addressed In This Job Description.At Midwest Mechanical Solutions, we are an equal opportunity and affirmative action
employer dedicated to diversity in the workplace. Our policy is to provide equal employment
opportunities to all qualified persons without regard to race, gender, color, disability,
national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship,
gender identity and/or expression, or other status protected by law.
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Job Summary
Full Time
Wholesale
$41k-52k (estimate)
06/27/2024
07/25/2024
mmsus.com
GOLDEN VALLEY, MN
<25
1997
MATT JACOBSEN
$10M - $50M
Wholesale
Related Companies
About Midwest Mechanical Solutions
Midwest Mechanical Solutions solves problems through applied HVAC solutions. We build lifelong relationships and projects we can be proud ofthrough unique product quality, performance, characteristics and efficiencies. We develop and maintain relationships with Commercial and Industrial Building Owners, Consulting Engineers & Contractors. Our Sales Engineers and Support Staff work with our customers to develop an application that best fits the projects requirements.
The job skills required for Service Administrator include Customer Service, Scheduling, Microsoft Office, Attention to Detail, Communicates Effectively, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Administrator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Administrator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Administrator positions, which can be used as a reference in future career path planning. As a Service Administrator, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Administrator. You can explore the career advancement for a Service Administrator below and select your interested title to get hiring information.
If you are interested in becoming a Service Administrator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Administrator for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Administrator job description and responsibilities
They greet and assist customers, coordinate appointments and services, and process service-related paperwork.
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A service administrator professional also offers extra assistance to ensure customer satisfaction.
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As an administrator one should be acquainted with all feature of project management, such as costing and scheduling, along with strong time management skills.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Administrator jobs
Many customer service administrator roles are entry level and do not require any specific qualifications.
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Service administrators have distinct personalities.
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The responsibilities of a service administrator reach beyond the walls of the facility, too.
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A service administrator’s salary can depend on the location, experience and the type of systems they manage.
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Step 3: View the best colleges and universities for Service Administrator.
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