Previous experience required (e.g. medical records experience, data entry, # of years’ experience, etc.):

· Prior Release of Information (ROI) or medical office experience – strongly preferred

· Highschool graduate – required

· Experience with Epic’s ROI module - preferred

Job Summary: This is a position functioning as a Release of Information (ROI) Specialist, performing the ROI functions in response to requests for patient health information. Requests for information will be initially reviewed for validity by the ROI Specialist, who will then respond to each by providing the requested patient information.

Positions are located within a large health system located on the West side of Chicago in a Health Information Management department with a business casual dress code and is scheduled for Monday - Friday, from 7:30am - 4:30pm Clinic Location and 8:00am-4:30pm Chicago Location

Responsibilities and Duties:

· Verify the validity of medical record requests and accompanying paperwork, including subpoenas and court orders.

Assist with call center phone calls

· Use hospital or provider systems to locate appropriate patient details.

· Respond to requests with the corresponding health information.

· Quality check information prior to release.

· Works within scope of position and direction; willingly accepts all assignments.

Knowledge, skills, and abilities (KSA's) required for position:

· Prior Release of Information (ROI) or medical office experience – strongly preferred

· Highschool graduate – required

· Knowledge of medical terminology – preferred

· Knowledge of HIPAA – preferred.

· Display a courteous and professional manner through interaction, appearance, attitude, and with written and oral communication among co-workers and the public.

· Ability to work efficiently in a fast paced, unpredictable (at times) environment.

· Strong organizational skills.

· Effective time management skills with multi-tasking abilities.

· Meticulous attention to detail.

· Proficient data entry skills.

· Previous working experience with Epic’s ROI module.

· Answer all routine customer inquiries in an efficient and effective manner.

· Provide excellent customer service with: demonstrated compassion, ability to assess situations & identify concerns and give timely follow up.

· Ability to protect & maintain the confidentiality of patient’s medical records and patient information.

· Handle patient information with discretion and integrity

· Ability to use all components of a computer extensively, with the ability to toggle between systems efficiently.

· Must be able to use fax, copier, microfilm machine.

· Bi-lingual in Spanish – preferred, not required

Job Types: Full-time, Part-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person