2 Intake Representative Spanish Speaking Required Jobs in Orland, IL
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Intake Representative Spanish Speaking Required
$59k-75k (estimate)
Full Time | Ambulatory Healthcare Services
2 Months Ago
Midwest Orthopaedic Consultants is Hiring an Intake Representative Spanish Speaking Required Near Orland, IL
Intake RepresentativeOur TeamMidwest Orthopaedic Consultants has earned a reputation for supplying timely and high quality medical services. Our patients come first, and our employees play an important role in providing services and maintaining our reputation. We offer 401k, health, dental, vision, and other great benefits. We help subsidize membership fees for Lifetime Fitness! We are proud of our teamwork and friendly driven atmosphere to provide patient success. Day in the LifeThe Intake Representative assists all patients calling in for appointments, and rescheduling appointments. The Intake Representative is responsible for scheduling patients for appointments, confirming the appointment time, reviewing and verifying demographics.
Essential Duties And Responsibilities
Essential Duties And Responsibilities
- Book appointments, coordinate and re-schedule patients and confirms appointments using computerized system.
- Answering high volume phone queue.
- Screens calls, takes messages and directs to appropriate triage.
- Block schedules for surgeries, vacations, PTO, etc.
- Prepares the daily schedule of physicians' office, OR and on-call coverage.
- Check reports for cancellations daily and remove from schedule.
- Record details of inquiries, comments and complaints.
- Opens and closes switchboard according to established procedure.
- Follows all HIPAA regulations as instructed.
- Check New Patient list for duplicates.
- Communicate and coordinate with internal departments.
- Customer service email correspondence (must have proper grammar to compose emails to clients.)
- Performs additional related duties assigned as needed for the practice
- Strong customer service support skills.
- Excellent interpersonal, teamwork and communication skills verbal & written.
- Good listening skills, good grammar and good reading comprehension.
- Punctual, reliable, hardworking, well organized, professional and detail orientated.
- Ability to problem solves and makes decisions quickly under pressure.
- Knowledge of administrative procedures.
- Ability to persuade, influence and negotiate effectively at all levels within and outside the organization.
- Knowledge of Medical Terminology
- Knowledge of phone systems and All scripts patient Management system
- Operates basic office equipment such as telephone, fax, and computer
- High school diploma
- Microsoft Office experience with knowledge of Excel, Word & Outlook a plus.
- Scheduling experience preferred
- Healthcare industry knowledge helpful.
- Sitting, and talking for long periods of time while operating a telephone.
- The employee must occasionally lift and/or move up to 25 pounds.
- Specific vision abilities required by this job include close, distance, color, and peripheral vision, and the ability to adjust focus.
- The noise level in the work environment is usually moderate such as found in a normal business office with computers.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Ambulatory Healthcare Services
SALARY
$59k-75k (estimate)
POST DATE
05/23/2024
EXPIRATION DATE
07/18/2024
WEBSITE
orthoexperts.com
HEADQUARTERS
OAK LAWN, IL
SIZE
100 - 200
TYPE
Private
CEO
SUNGLANA KIM
REVENUE
$10M - $50M
INDUSTRY
Ambulatory Healthcare Services
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