A few years ago, retail gas stations and private fuel system operators didn't have many options when it came to building or repairing their petroleum equipment. That's when Midwest Petroleum Equipment stepped in to shake things up. By providing timely customer service, unprecedented industry experience and an unwavering commitment to excellence, MPE has expanded to six branch office locations and now employs more than 120 awesome people. We are looking to continue to grow our team.

The Ankeny office of Midwest Petroleum Equipment is looking for a Service Coordinator/Office Admin. This position will be responsible for answering all incoming phone calls while providing top-notch customer service, dispatching remote technicians and assisting with daily office tasks.

Applicants must be self-starters that can operate independently with minimal supervision. The perfect candidate is the kind of person who is friendly and helpful on the phone, willing to learn the ins and outs of the petroleum equipment industry and enjoys a fast-paced work environment. We also need to find someone with a good sense of humor who wants to grow with a company that takes care of its employees.

Responsibilities:

• Answer all incoming phone calls, routing calls to staff as needed.

• Work with customers to submit service requests and provide work order updates.

• Assign work orders to remote service technicians, communicating emergency situations as needed.

• Utilizing an industry-specific software platform to dispatch, as well as enter and update work orders.

• Assist in the management of the service email inbox.

• Monitor and update customer service portals.

• Order supplies for office.

• Greet and direct incoming traffic.

• Process payments for walk-in customers.

Hours:

• This is a full-time position working Monday-Friday.

Education and Experience:

• High school diploma required, but college degree preferred.

• Three years working in a professional office environment or related experience.

• Proven ability to provide excellent customer service.

Requirements:

• Proficient with Microsoft Office products.

• Ability to work hands-on in a small office environment.

• High level of attention to detail and urgency.

• Willingness to learn terminology and processes of the industry.

• Outstanding communication and interpersonal skills

MPE Compensation Package includes:

• Competitive salary, great benefits, and annual bonus opportunity.
• Clothing and cell phone allowance.
• 401K with company match.

• Health, dental and vision insurance.

• Short-term disability, long-term disability, and life insurance.
• Paid time off and holidays.
• Excellent company culture with a focus on teamwork, innovation, and professional development opportunities