Customer Service Representative - $19/hr (M-F 7:30am-4pm)

Midwest Refrigerated Services is a full-service 3PL company providing refrigerated logistics services for the food industry. Based in Milwaukee, WI, we operate the largest fresh 48 state LTL consolidation pool with more than 100 trucks, and offer multiple sites with cooler, and air-conditioned storage, distribution, and cross-docking services. We operate refrigerated and non-refrigerated warehouses for storage needs but also Value-Added Services such as specialty packing, kitting, and fulfillment needs. We work with some of the household names that your family puts on the dinner table every night. It’s an important job, one that makes a difference in your community. This is the first step in launching your career with a family-run company that cares about you, your family, and your success. We encourage our employees to learn and grow with us, while enjoying the friendly culture and great benefits that come with the MRS experience.

General Position Overview:

This position is primarily responsible for the daily activities of the shipping and receiving office, scheduling inbound and outbound appointments, and it interacts with all staff members and will be required to float between the different activities in the shipping office as customer activity and the needs of the company dictate.

At Midwest Refrigerated Services, we are driven by our Midwest Values of:

• M odesty
• I ntegrity
• D ependability
• W ork Ethic
• E fficiency
• S afety
• T rust
  
  
  

It is the expectation that all employees exemplify these values.

General Accountabilities Include:

• Regular punctual attendance is a requirement of this position
• Maintaining & Tracking Appointments
• Resolving Customer Problems
• Maintaining Load & Order Status in WMS System
• Customer Inquiries
• Other Duties as Assigned by Management
  
  
  

Skills Required:

• Ability to read / write in English
• Ability to function in a fast paced, team environment
• Ability to communicate to both internal associates, customers and leadership through written and verbal skills
• Good Problem Solving & Decision-Making Skills
• Attention to Detail & Strong Organizational Skills
• Good technical / systems skills
• Ability to hear the customer, empathize, apologize, and take action
  
  
  

Prerequisites:

• High School Diploma (or equivalent)
• Strong Computer Skills (Microsoft Platforms)
• Strong Phone Skills/Etiquette
• Previous Experience in Customer Service (preferred)
  
  
  

Benefits and Perks:

MRS benefit offerings include medical, dental, vision, Flex Spending Account, Dependent Care Flex Spending Account available the 1 st of the month following 30 days of hire. Additional benefits available 1 st of the month following 60 days of hire include Critical Illness, Identity Theft, Accident, Hospital Indemnity, company paid life insurance, company paid short-term disability, company paid long term disability and 401K plan with company match. Our employees also enjoy Paid Time Off (PTO), Holiday Pay (with 2 Floating Holidays), Referral Bonuses, and access to the EAP program. Our benefits provide employees the flexibility to choose the type of coverage that meets their needs.

We encourage Veterans to apply. Each applicant will be required to pass all pre-employment testing. We thank all applicants in advance for their interest; however, only those applicants who are being considered for an interview, or are currently employed by MRS, will be contacted.

Midwest Refrigerated Services, Inc. is an Equal Opportunity Employer and a drug-free workplace.

Monday-Friday, 7:30am to 4:00 pm