Warehouse Operations Manager

Midwest Refrigerated Services is a full-service 3PL company providing refrigerated logistics services for the food industry. Based in Milwaukee, WI, we operate the largest fresh 48 state LTL consolidation pool with more than 100 trucks, and offer multiple sites with cooler, and air-conditioned storage, distribution and cross-docking services. We operate refrigerated and non-refrigerated warehouses for storage needs but also Value Added Services such as specialty packing, kitting and fulfillment needs. We work with some of the household names that your family puts on the dinner table every night. It’s an important job, one that makes a difference in your community. This is the first step in launching your career with a family-run company that cares about you, your family and your success. We encourage our employees to learn and grow with us, while enjoying the friendly culture and great benefits that come with the MRS experience.

Overview:

The Operations Manager is directly responsible for the overall performance of the warehouse. This manager will deliver quality performance through developing a culture where employees excel, relentlessly strive for improvement, anticipating issues and creatively solving problems.

At Midwest Refrigerated Services, we are driven by our Midwest Values of:

• Modesty
• Integrity
• Dependability
• Work Ethic
• Efficiency
• Safety
• Trust
  
  
  

It is the expectation that all employees exemplify these values.

General Accountabilities:

• Start of day - Review SLA statuses for all orders and Jira tickets Prioritize all staffing and daily expectations.
• Check staffing for the day.
• Check the planned forecast for the day vs actual orders.
• Use Labor Planning Tool if needed.
• Review Fulfillment Overview report in ToolBob.
• Review batch and pick/pack volume.
• Prioritize expedited orders.
• Create cluster carts.
• Create batch orders.
• Review Pick Exceptions. Research and Resolve.
• Review Appointment Plus and Inbound workload.
• Strategize for the day per SLA need and incoming shipments.
• Review B2B/Vas department needs for the day.
• Prioritize orders by SLA and client type.
• Review JIRA and engage ICQA.
• Daily start up meeting with ICQA
• Review JIRA and strategize by SLA.
• Review SFN FOP’s and Tickets
• Engage the needed to parties to achieve resolution.
• Complete or assign replenishment needs
• Check Slack and email and respond accordingly.
• Review and complete any tasks from previous day
• Middle of Day
  
  

Review SLA and department standing for all areas

• Review Inbound SLA and department standing
• Review Appointment Plus
• Review the current workload for Arrival, Receiving, and Stowing

• Review Pick/Pack SLA status and department standing
• Review current OPH – Give praise where you can
• Review SLA status for the day
• Review expedited order status
• Review Pick Exceptions. Research and Resolve.
• Start to prepare for the next day’s orders
• Review Labeling SLA status and department standing
• Confirm that closed out gaylord are ready for pick-up
• Double check that new gaylords are being opened as needed
• Review Batch SLA status and department standing
• Review the orders to SLA
• Review audit process completion by team member
• Review VAS/B2B SLA status and department standing
• Prioritize orders using Vas Management
• Assess staffing for the day
• Check Slack
• Check Email
• End of Day
  
  
  

End of Day process and assurances:

• Meet ICQA
• Jira Tickets
• Pick Exceptions
• On Hold locations

• Inbound Management
• Prepare for tomorrows expected deliveries
• Pick/Pack
• SLA status for current and following day
• Check OPH and coach where needed.
• Review Pick Exceptions. Research and Resolve.
• Restock mis-picked inventory
• Restock corrugate
• Labeling
• Verify that all gaylord have been closed out properly in the system
• Confirm all carrier pick-ups
• Batch
• Adjust staffing for next day as needed
• Start batching orders for next day if you have a second shift.
• VAS/B2B
• Verify all orders have been completed for the day
• Prepare for the next days orders by SLA
• Review VAS Management
• Walk floor and clean up as necessary
• Check Slack
• Check Emails
• Submit your End of Day report
  
  
  

Qualifications:

• Minimum 3-5 years of warehouse operations experience in a supervisory position. Preference for an associate or bachelor’s degree.
• Proficiency with all MS Office applications and ability to learn applicable application software
• Possess strong communication (oral and written), statistical and analytical skills
• Ability to multi-task and maintain workflow while professionally responding to issues as they arise in a fast paced environment
• Ability to lead as a hands on manager that engages at the team level and is flexible in schedule in order to adjust and respond to operational needs
• Ability to travel to other MRS locations, customer locations, and training/networking opportunities
  
  
  

Benefits and Perks:

MRS benefit offerings include medical, dental, vision, Flex Spending Account, Dependent Care Flex Spending Account available the 1 st of the month following 30 days of hire. Additional benefits available 1 st of the month following 60 days of hire include Critical Illness, Identity Theft, company paid life insurance, company paid short-term disability, company paid long term disability and 401K plan with company match. Our employees also enjoy Paid Time Off (PTO), Holiday Pay (with 2 Floating Holidays), Referral Bonuses, and access to the EAP program. Our benefits provide employees the flexibility to choose the type of coverage that meets their needs.

We encourage Veterans to apply. Each applicant will be required to pass all pre-employment testing. We thank all applicants in advance for their interest; however, only those applicants who are being considered for an interview, or are currently employed by MRS, will be contacted.

Midwest Refrigerated Services, Inc. is an Equal Opportunity Employer and a drug-free workplace.

Monday - Friday 8:30AM - 5:00PM