**Join our team as a Routing Center Coordinator!**

Are you passionate about working independently and customer service? Do you thrive in fast-paced environments where your organizational skills and attention to detail can make a real impact? At Mihlfeld & Associates, our Routing Center is the heartbeat of our logistics operations. Routing Center Coordinators at Mihlfeld & Associates assist our clients by routing shipments, scheduling pickup & delivery, and tracking/confirming delivery.

It's where we ensure seamless and efficient shipment coordination, enabling our clients to succeed in their business endeavors. You will be the vital link in the communication chain, acting as the crucial liaison between our clients and their transportation providers. Working closely with a dedicated team and reporting directly to the Routing Center Manager, your role is essential to our clients' success and the smooth functioning of our logistics network.

As a Routing Center Coordinator at Mihlfeld & Associates, you will:

• Provide Exceptional Client Support: Engage in prompt and clear communication with clients via phone and email, ensuring their needs are met and concerns addressed efficiently.
• Optimize Routing Decisions: Gather detailed shipment information and requirements to determine the most effective routing solutions.
• Maintain Accurate Records: Precisely log shipment details into our shipment manifest system to ensure all data is up-to-date and accessible.
• Schedule Appointments: Coordinate and schedule pickup and delivery appointments to streamline logistics operations.
• Create Essential Documentation: Prepare Bills of Lading and other necessary shipment documents with meticulous attention to detail
• Monitor Shipments: Track shipments throughout the delivery process to guarantee they arrive on time.
• Liaise Between Clients and Carriers: Serve as the communication bridge between clients and transportation providers, ensuring the success of each shipment through effective collaboration and problem-solving.

Who Should Apply

We're looking for professionals with a minimum of 2 years of experience in customer service and/or dispatch. While experience in the shipping or logistics industry is preferred, it is not required.

The most successful team members at Mihlfeld & Associates possess the following qualities:

• Problem-Solving Enthusiasts: Enjoy tackling challenges and thrive in a fast-paced team environment.
• Team Players and Independent Achievers: Comfortable working collaboratively within a team, yet capable of achieving success independently.
• Exceptional Communicators: Possess strong verbal and written communication skills.
• Tech-Savvy: Proficient with Microsoft Office Suite products, including Word, Excel, and Outlook, and able to learn new software applications quickly.
• Excellent Time Managers: Demonstrate superior time management skills with the ability to prioritize multiple and changing tasks effectively.

Why You Should Apply

Mihlfeld & Associates, Inc. is an Equal Opportunity Employer (EOE) dedicated to providing an excellent workplace experience and work-life balance. Here are some of the benefits of joining our team:

• Competitive Pay with Paid Training: We value your growth and offer competitive compensation.
• Comprehensive Insurance Benefits: Including Medical, Dental, Vision, Life, and AD&D insurance.
• 401K Options: Secure your future with our retirement plan options.
• Engaging Workplace Culture: We actively engage employees and foster a supportive environment.
• Empowering Individuals: We believe in the power of the individual and create an environment where everyone can make a meaningful difference.

Job Type: Full-time

Pay: From $17.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• No nights
• No weekends

Work Location: In person