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Mike's Famous Harley-Davidson is seeking an Experienced Service Writer in the Automotive, Powersports or Motorcycle Industry.
Attention Harley® Enthusiasts!! This is your opportunity to join an award winning Harley-Davidson® dealership located in a historic Coca-Cola® factory.
Candidates must be honest, self-driven, and results-oriented, with a passion for the brand and a focus on the superior customer service standards.
Major Duties and Responsibilities:
· Assist Service department manager in maintaining a smooth running efficient service department with a high degree of customer satisfaction.
· Diagnose problems accurately, and clearly describe them on the repair order.
· Estimate costs and completion times at point of sale. Clearly communicate them to customer.
· Assign jobs to technicians based on skill level and current resource utilization.
· Review work-in-progress to ensure quality and timeliness.
· Occasionally assist technicians when they are having difficulty performing service work.
· Determine correct part numbers on repair orders and assist the parts department with picking and posting of parts before job starts.
· Perform cashier functions, as needed.
· Make estimates for internal and accident repairs.
· Follow procedures for quick and efficient handling of warranty items, including and proper storage of these items.
· Open & close all customer paid, warranty, and internal repair orders.
· Become familiar and efficient with all phases of the computer system required for service and parts management
· Provide superior customer service to both internal and external customers.
· Greet customers immediately, in a courteous and friendly manner.
· Handle telephone transactions quickly, and courteously.
· Promptly notify customers of any changes, delays, or additional work needed.
· Sell additional services by pointing out service specials or additional work needed.
· Ability to work in a fast-paced environment and comfortable multi-tasking.
· Interact with customers both in-store and on the phone.
· Follow a structured sales process.
· Have working knowledge of the Harley® model families.
· Be able to effectively manage open repair orders.
· Proactive follow up with current and previous customers.
· Maintain a high degree of customer satisfaction with the ability to handle customer complaints
Qualifications & Job Requirements:
· Motorcycle background preferred but not required
· Harley-Davidson® enthusiast preferred but not required
· Weekend availability
· Possess sound judgment and decision making ability
Key Areas:
· Customer Service and Retention
· Repair Order Management and Follow up
· Service drive efficiency and follow up
Job Type: Full-time
Pay: $40,000.00 - $55,000.00 per year
Benefits:
Day range:
Shift:
Experience:
Work Location: In person
Full Time
$43k-63k (estimate)
06/27/2024
10/23/2024