Milacron is Hiring a Technical Customer Service Support Engineer Near Batavia, OH
Shift 1 (United States of America) Develop comprehensive sales quotations, track order progress, intervene with customers and internal organization on order issues, participate in customer discussion when required for sales support, work closely with sales organization to determine order specifications, work with manufacturing to set delivery dates and resolve issues. Help develop less experienced SPE’s when required. Essential Functions
Prepare sales quotations for sales organization
Develop equipment cost analysis for elements of proposals
Process orders, provide information to order entry process, coordinate engineering design and machine build progress, check machine completion and status.
Advise and support sales and customers in the selection of the correct equipment for specific applications
Communicate with salesforce and customers
Investigate problem orders and provide improvement suggestions
Relay confirmed ship dates to sales
Help in the development of sales tools
Provide input on sales quotations and sales literature for customers
Track order progress and resolve order issues
Stay current on regulations involving machine manufacture
Provide technical support and direction for existing product lines
Help train new SPE’s and sales personnel
Competencies
Should be able to work with multiple projects (multi-task) in a specialty product environment.
Proficiency in the use of PC based applications, including Microsoft Office.
Computer Literate
Excel
Word
Project
Understanding of electrical and thermodynamic systems
Mechanical aptitude
Oracle ERP and Salesforce CRM exposure
Ability to perform well in strenuous and high-pressure settings
High energy/drive for successful completion of tasks
Careful attention to detail
Work Environment
Employee may be regularly exposed to moving equipment, mechanical parts in motion, risk of shock and other hazards associated with a manufacturing environment such as overhead cranes, welding, machining, painting etc.
Physical Demands
May involve some repetitive motions
May be required to stand for long periods of time
May also engage in frequent bending, stooping, squatting, pushing and pulling of parts and part containers
Do to the open environment of the warehouse/shop, must be able to work in various weather and temperature conditions to include extreme heat, humidity and cold
Position Type/Expected Hours of WorkThis is a full-time position. Must be available for OT/Weekends as needed Required Education And Experience
5 to 7 years of related experience or equivalent years of experience and training
Combination of education and experience as described above
Preferred Qualifications
Associates Degree in Business or Mechanical Engineering
Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The ADA defines “reasonable accommodation” as a change or adjustment to a job or work environment that allows a qualified individual with a disability to satisfactorily perform the essential functions of a particular job, and does not cause an undue hardship for the employer. Examples of reasonable accommodations may include:
Additional modifying equipment or devices;
Modified work schedules;
Providing an interpreter; or
Making the work environment readily accessible to individuals with disabilities.
Who we are: Milacron is a global leader in the manufacture, distribution and service of highly engineered and customized systems within the $27 billion plastic technology and processing industry. We are the only global company with a full-line product portfolio that includes hot runner systems, injection molding, extrusion equipment. We maintain strong market positions across these products, as well as leading positions in process control systems, mold bases and components, maintenance, repair and operating (“MRO”) supplies for plastic processing equipment. Our strategy is to deliver highly customized equipment, components and service to our customers throughout the lifecycle of their plastic processing technology systems. Milacron is a Operating Company of Hillenbrand. Hillenbrand (NYSE: HI) is a global industrial company that provides highly-engineered, mission-critical processing equipment and solutions to customers in over 100 countries around the world. Our portfolio is composed of leading industrial brands that serve large, attractive end markets, including durable plastics, food, and recycling. Guided by our Purpose — Shape What Matters For Tomorrow™ — we pursue excellence, collaboration, and innovation to consistently shape solutions that best serve our associates, customers, communities, and other stakeholders. To learn more, visit: www.Hillenbrand.com. EEO: The policy of Hillenbrand Inc. is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, Hillenbrand Inc. and our operating companies are committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at recruitingaccommodations@hillenbrand.com . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. At Hillenbrand, everyone is welcome to apply and "Shape What Matters for Tomorrow".