As a Desktop Support Technician L1 you will be functioning as part of an IT Team, individuals in this position will provide IT Helpdesk / Desktop support.

How You Will Make An Impact:

• Monitoring and maintaining computer systems, video conferencing, and networks within the office.
• Follow SOP documentation and escalate issues appropriately to higher-level staff.
• Inventory Management of New/Old Devices.
• General IT Housekeeping Projects given by site supervisor.
• Starting Up PC's and checking OS
• Wiping PC hard disks and imaging new devices.
• Help with moving of equipment for E-waste.

What You Need to Succeed:

• Strong service-oriented mentality
• Excellent communication/interpersonal skills, ability and willingness to learn and cross-train with other IT staff members required
• Recent hands-on technical experience with Windows 10, G-suite, Exchange, Mac OSX (High Sierra, Sierra), Microsoft Active Directory, system imaging, PC and Apple hardware, and mobile
• Basic networking knowledge
• Recent experience with remote access and remote-control tools to support remote
• Not required, but a plus: Service-Now, JAMFSCCM, CrashPlan, Zoom, Okta, and Ring Central

This is a 2-3 month contract role - W2 only