Milestone Technologies Inc. is currently hiring for a Transportation (Vessel) Operations Support Specialist in the Long Beach, CA area.

This role will be fulltime 8am - 5pm PST, onsite in Long Beach.

How You Will Make an Impact:

• General IT Ops with focus on vessel
• Learn to Support ABB and remote table protocols for STS Cranes
• Learn to Support ABB OCR system
• Learn to Support and test Navis N4 & XPS software
• Learn to Support TBA (Kone) TEAMS software for the automated guided vehicles
• Learn to support FMDS, Battery management system, and fence control system for the automated guided vehicles

What You Will Need to Succeed:

• 3-5 years of operations experience in shipping or transportation.
• Understand overall vessel operations processes to support EDI and billing issues
• Understanding of inventory management principles and global logistics practices.
• Strong written and verbal communication skills.
• Strong attention to detail and organizational skills, including the ability to follow a detailed operational manual and complete tasks within designated timeframe.
• Ability to navigate Splunk Monitoring Dashboard to review possible issues. Knowledge of Splunk query is a plus
• Managing work using Help Desk (Jira Service Desk) Tickets
• Ability to review and update relevant Documentation using Confluence
• Ability to upgrade software based upon instructions provided by Software Vendor
• Must have experience with Microsoft 365 (including TEAMS)
• Must be familiar with maritime business knowledge
• Familiar with setting up emulations for staging (running scripts, clearing baselines, etc.) is a plus!