**Shift Supervisor**

**Department:** Wisconsin Operations **Office:** Regent Street

Milio's Sandwiches is a regional chain of gourmet sub and sandwich shops. Established in Madison, Wisconsin in 1989, we have expanded throughout the tri-state area plus franchise locations and we're still growing. Milio's Sandwiches has won numerous awards over the last two decades and is very proud of our one of a kind taste.

The primary responsibility of the **Shift Supervisor** is ensuring product quality and consistent service on the scheduled shift. As Shift Supervisor at Milios Sandwiches, you will project a professional image to our guests and employees to create a positive and productive work environment. Assist the General Manager in shift running and basic operations of the store, this includes, but is not limited to: speed of service, accuracy of orders, quality of product, and friendly, courteous service of our guests.

**Primary Responsibilities:**

* Assist in accomplishing the goals of the store set forth by the General Manager.

* Oversee all aspects of a shift, ensuring the accurate and timely production of product, service times and staffing.

* Create and maintain an atmosphere where the primary focus on the shift is to ensure guest satisfaction.

* Maintain positive store morale by maintaining a professional, positive, team oriented atmosphere.

* Contribute to the achievement of established food and labor goals.

* Direct and delegate work to counter help and drivers to ensure an efficient operation during shift.

* Ensure appropriate prep levels are maintained.

* Train hourly crew members.

* Follow operating procedures with regard to cash handling, ensure cash control by correcting errors, and watching for mistakes or theft.

* Check in and put away food and beverage deliveries as needed.

* Follow guidelines to complete daily administrative paperwork as needed and other paperwork as requested.

* Respond to customer complaints in a professional manner.

* Assist General Manager in producing an accurate inventory as delegated.

* Assist with local store marketing, including but not limited to, dispersing door hangers, coupons, menus and food samples.

**Education/Experience Requirement:**

* High School diploma or equivalent

* 1 years experience working in quick service/restaurant as a team lead or supervisor.

* Or additional years of education and experience may be substituted for each other, as determined by Human Resources

**Knowledge, Skills and Abilities:**

* Genuine interest to provide a positive guest experience

* Friendly, outgoing personality

* Ability to work well with others and encourage and create a positive work environment

* Ability to work in a fast-paced environment

* Dependable

* Strong communication skills and ability to handle stressful situations

* Ability to exercise good judgment, make sound decisions and have strong problem solving skills

* Basic math skills

**Physical requirements:**

* Standing/walking for long periods of time without sitting.

* Eye-hand coordination, depth perception, finger dexterity, and functional vision and speech perception are required.

* Some bending, crouching, pushing/pulling and lifting/lowering of 20-50 lbs.

* Some repetitive motions with hands, wrists, or arms.

* Must be able to operate equipment used in the business.

* Some exposure to skin irritants, electrical equipment, and sharp instruments.

**What we offer:**

* A great place to work

* Flexible scheduling

* Free food (with minimal hours worked)

* Training at all levels of the operation

* Defined career path

* Health/Dental benefits (based on eligibility)

* Paid time off (based on eligibility)