Security Support Technician Grand Rapids, MI Headquartered in Grand Rapids, Michigan Mill Steel Company is a team of over 400 employees with a commitment to high-quality service. We are a unified, motivated, and empowered market driven company with a single focus to be the best. Our mission is simple, expand our operations into new territories, enhance relationships with our customers and suppliers, provide the best value available in the market, increase market share in key customer industries, develop innovative responses to customer needs, and continue to foster an environment of team involvement and empowerment. As a Security Support Technician , you will be providing first-line security as well as direct computer and device support to the company’s end users. You will be the first contact for security incidents and resolutions along with customer technical assistance and will communicate through several different channels including our help desk portal, email, phone calls and/or personal interactions. You will also respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions. Duties and Responsibilities: Management of security solutions and response to incidents. Up-to-date knowledge of security threats and recommendations for security improvements. Provides technical support to users by researching and answering questions, troubleshooting problems, maintaining workstations, managing devices (printers, scanners, mobile) and Local Area Network (LAN) and Wide Area Network (WAN) performance. Provides prompt follow-up to incidents, problems and provides documented closure with a completed outcome. Redirect unresolved issues to the next level of support personnel Improves customer satisfaction by writing and maintaining system documentation and publishing to our help desk portal system for employee use. Participates in identifying learning needs and development of client training programs on hardware and software platforms. Improves system performance by identifying problems and recommending changes. Updates job knowledge by participating in educational opportunities and maintaining personal networks. Qualifications: Detail oriented with problem-solving and troubleshooting skill set Ability to diagnose and resolve basic to mid-level computer technical issues Should have good understanding of technology, including hardware, software and networking systems being supported. Excellent communication and interpersonal skills Maintain a customer-friendly attitude and have the ability to work in a team environment What we offer: Team oriented environment Pet friendly environment Awarded “National Best & Brightest Companies To Work For” 10 consecutive years running (2010 – 2020) Awarded “National Best & Brightest Elite Winner” 2010 – Elite Winner in Recognition & Retention 2016 – Elite Winner in Community Initiatives 2017 – Elite Winner in Recruitment, Selection & New Employee Orientation 2020 – Elite Winner in Communication & Shared Vision This employer participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.