Position Title: Inside Counter Sales Location: Omaha, NE Reports to: Manager of Retail Sales

Position Summary

Provide sales assistance and product information on building materials and related merchandise to customers and sales staff.

Position Essential Duties and Responsibilities

• Greet and assist customers with counter sales, questions on product and any other information as needed.
• Perform customer service to customers and staff by phone, person and to provide information about products or services, sales and questions.
• Lookup parts via computer lookup, catalogue, or manufacturer/distributor website
• Contact suppliers for availability and cost on special order products
• Provide timely follow-up to project quotes and estimates
• Coordinate jobsite deliveries with respective dispatch department
• Filling customer backorders and contacting customers when parts are received.
• Promotes and sells new or additional services or products to meet customer’s needs
• Take and enter orders, cancel orders and process returns and will call orders
• Maintain cash drawer and issues receipts, refunds, credits or change due to customers
• Process returns, exchanges, quotes, sales orders, credits, purchase orders, stock receipts, work orders and stock transfers.
• Provide and maintain an adequate supply of product literature and a product information on building materials and associated inventory.
• Stock shelves and price mark them and any additional merchandise
• Clean, organize and stock showroom and counter area
• Knowledgeable of promotions by store or manufacturer
• Assist other departments and sales staff with products and services offered
• Assists with preparing and maintaining merchandise displays

• Clean, maintain and operate tools, equipment, supplies and storage areas to ensure compliance with safety regulations

• Perform other duties and responsibilities as required and assigned.

Education/Experience

• High School Diploma or GED
• Previous experience with building materials and related items preferred
• Experience with computers, emails, cash register and other office machines (POS system)

Other Requirements

• Work business hours during the week, required weekends and overtime.
• Maintenance of regular attendance

Knowledge, Skills and Abilities

• Knowledge of company products sufficient to look up/reference parts, products or components
• Excellent Verbal & Written Communication along with basic data entry/keyboard skills.
• Ability to communicated in English and Spanish preferred.
• Knowledge of principles and processes for providing customer service. This includes customer needs and meeting quality standards for services.
• Ability to concentrate and attend to detail amidst busy work environment.
• Ability to work as an individual and as a team to meet productions goals.
• Willing to obtain other training if deemed necessary in performance of responsibilities and continuing education.

Working Conditions and Physical Requirements

• Work is in a retail environment indoor and outdoor, subject to temperature variations, hazardous chemicals, mechanical parts, increased noise levels and dust.
• Employee must have clear, close vision for reading and computer/scan work. Must be able to safely squat/bend/climb. Will occasionally lift/ push/pull up to 75 lbs., grasp, talk, hear and stand/walk for prolonged periods. Job may require reaching at or above shoulder level and below waist.