2 Customer Service Call Center/Customer Order (Medical Device) Jobs in Warwick, RI
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Customer Service Call Center/Customer Order (Medical Device)
$70k-92k (estimate)
Full Time | IT Outsourcing & Consulting
1 Month Ago
millenniumsoft is Hiring a Customer Service Call Center/Customer Order (Medical Device) Near Warwick, RI
Position : Customer Service Call Center/Customer Order (Medical Device)Location : Warwick, RIDuration : 12 Months Total Hours/week : 40.001st ShiftClient: Medical Device CompanyJob Category: Customer ServiceLevel Of Experience: Mid-LevelEmployment Type: Contract on W2 (Need US Citizens Or GC Holders Only)Job Description
- This individual works as an advisor to our customers, building strong relationships while providing ongoing support to exceed all of their expectations of their current and future business needs.
- He or she will possess strong interpersonal skills with the ability to listen and anticipate the customer’s needs.
- He or she will work with a team of talented, professional individuals processing orders for innovative medical devices that provide superior clinical benefits to patients and care givers.
- This position reports to the Customer Service Supervisor, Order Processing Team.
- He or she works very closely with the Supervisor and Team Leads to ensure the department’s stated goals and quality standards are achieved.
- The duties of this position will adjust to the needs of the business as it grows.
- Provide primary phone line coverage.
- Process all customer orders via phone, email and fax transmittal.
- Process charity orders.
- Monitor the Customer Service email box.
- Monitor the Customer Service voice mailbox.
- Manage Client email and phone Help Lines.
- Work closely with Global Distribution Center to ensure movement of orders throughout day and to provide end of day closure.
- Pursues personal development of skills and knowledge necessary for the effective performance of the role and future opportunities.
- Adheres to and ensures compliance with C. R. Bard, Inc., guidelines, protocols, and policies.
- Other duties may be assigned as required.
- Exceptional interpersonal skills with the ability to “read” customers and display patience when working with people.
- Skilled in the use of personal computers and office software including familiarity with MS Word, Excel, PowerPoint, and Outlook.
- Ability to multitask using dual monitors, while working in multiple systems.
- Clear communication skills (written and verbal), using positive language, while speaking in a calm and cheerful manner.
- Ability to work with and maintain confidential information.
- Ability to resolve potentially stressful customer interactions.
- Excellent organizational skills.
- JDE experience desirable.
- Demonstrated excellence in the continuous handling of meticulous detail.
- Excellent data entry, proofreading, and typing skills.
- Skilled in solving basic math equations.
- All job duties to be performed under supervision.
- High School Diploma Required.
- Some College preferred.
- Customer Service Call Center Experience preferred or equivalent.
- Experience in Medical Device CS or Clinical environment a plus.
- Excellent English verbal and written communication skills.
- Second language a plus.
- Communication in this job is often with hospital professionals. This requires a special set of skills, knowledge, and experience. Previous work in a clinical setting preferred.
- Ability to solve basic math equations.
- This position requires the ability to adapt to new, rapidly developing challenges.
- Attention to detail is paramount.
- Ability to learn quickly is a must.
- Decisions must be made in a timely manner to service the needs of customers and/or Sales Territory Managers.
- This individual will work in an office environment with moderate noise. Infrequent lifting of over 25 lbs will be required.
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- This individual generally will work in an office environment with moderate noise.
Job Summary
JOB TYPE
Full Time
INDUSTRY
IT Outsourcing & Consulting
SALARY
$70k-92k (estimate)
POST DATE
06/01/2024
EXPIRATION DATE
07/23/2024
WEBSITE
gomillenniumsoft.com
HEADQUARTERS
FAIRFAX, VA
SIZE
50 - 100
FOUNDED
2000
CEO
SHAILAJA MASHETTY
REVENUE
$5M - $10M
INDUSTRY
IT Outsourcing & Consulting
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