Description

General Statement

This position performs a variety of receptionist, clerical and patient related duties in a medical practice. Provides support to patients by coordinating contact with clinical staff and physician(s) including messages, appointment scheduling, payment collection, patient charts and greeting of the patients.

Duties and Responsibilities

• Organizes and maintains patient charts.
• Copies medical records following established procedures for medical record copies.
• Answers telephone before the third ring and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage messages for response by medical personnel.
• Schedules appointments and enters appointment date and time into computerized scheduler.
• Monthly recalls in accordance with established guidelines.
• Greets and directs patients, salespeople, and visitors in a prompt, courteous and helpful manner.
• Registers patients by verifying that patient’s record is up-to-date and accurate. Makes appropriate changes in computer system. Assists patients as needed.
• Evaluates insurance requirements, insurance coverage, payment agreements, referrals and basic chart information. Follow-up as appropriate.
• Collects payment from patients and reconciles daily cash reports.
• Processes all no-shows and cancellations per established guidelines and policies.
• General supervision of the patient waiting room.
• Sell products to patients per doctor's orders.
• Rotate positions in accordance to the needs of the front office and in accordance to the established rotating schedule.
• Attend required meetings.
• Performs other duties as assigned.

Requirements

Requirements:

Three to six months related experience and/or training

Will train the right candidate