Position Information
Requisition Number
Stu249P
Position Type
Student Worker
Department
Department of Student Workers
Job Title
Student Worker - Ware Center Front Desk Academic Year 2024-2025
Classification
Student Worker
Pay Rate
Varies by position
Position Summary Information
Hours per week
Up to 15 hrs/week for worker and 20 hrs/week for manager
Days Worked
Flexible
Hours/Shift worked
Flexible
Posting Detail Information
Job Summary/Basic Function

The Office of Visual & Performing Arts, based at the Ware Center in Lancaster City, is seeking students to assist with a variety of tasks associated with the front desk operations.
Positions being offered include 2 student workers and 1 student manager.
Required Qualifications

• Experienced with Microsoft Office
• Skilled in basic math
• Able to multi-task
• Able to work well under pressure in a fast-paced environment
• Accurate and attentive to detail
• Customer-service oriented

Must complete 3 required clearances (PA Criminal Background, Child Abuse History, and FBI Fingerprints)
Preferred Qualifications

For the worker's position, previous experience in a customer-facing office setting is desirable..
For the manager's position, previous experience at the Ware Center or in main campus box office operations is desirable.
Job Duties

Student worker's position $9.00 :
•Provide exemplary customer service for Ware Center guests including Millersville University administrators, professors, and students; answer questions and refer them to the appropriate staff member
•Act as ticketing agent in person or by phone, handling cash, checks and credit cards
•Answer telephone, direct callers, and transfer calls
•Distribute appropriate parking passes when requested for event guests
•Assist with craft activities table at First Friday events
•Assist with ARTWALK weekends in October and May
•Assist with marketing and business operations as requested
•Perform other duties as assigned
Manager's position $10.00 :
•Work with the Office Coordinator to schedule student workers
•Supervise and support student workers with their front desk responsibilities
•Provide exemplary customer services for Ware Center guests including Millersville University administrators, professors, and students; answer questions and refer them to the appropriate staff member
•Act as ticketing agent in person or by phone, handling cash, checks and credit cards
•Answer telephone, direct callers, and transfer calls
•Relay information from professors to students in case of delay or cancellation of classes
•Distribute and collect student evaluation packets for classes held at the Ware Center
•Distribute appropriate parking passes when requested for event guests
•Assist with craft activities table at First Friday events
•Supervise ARTWALK weekends in October and May
•Assist building staff with room set-up for events
•Serve as house manager for selected events or other needed event staffing functions
•Assist with marketing and business operations as requested
•Perform other duties as assigned
Working Conditions and Physical Effort

Able to lift 20 lbs.
Posting Open Date
05/23/2024
Posting Close Date
08/09/2024
Special Instructions to Applicants

Training and mentorship will be provided to successful applicants.
Submission of a cover letter and resume is optional. Applicants are encouraged to upload their class schedule, which will help in determining the best working days and hours without interfering with academic and extra-curricular activities.
Quicklink for Posting/Requisition
https://jobs.millersville.edu/postings/11463
Documents Needed to Apply
Required Documents Optional Documents

Cover Letter/Letter of Application

Resume

Class Schedule

Unofficial Transcripts 1

Unofficial Transcripts 2

Reference Letter 1

Reference Letter 2

Supplemental Questions

Required fields are indicated with an asterisk (*).

* Are you currently attending Millersville University or will be at the time of employment?

• Yes
• No

* What is your current major/minor?
(Open Ended Question)

* Are you available to work evenings and weekends in downtown Lancaster?
(Open Ended Question)

* Describe a time when you provided outstanding customer service.
(Open Ended Question)

* Are you currently on Millersville University Student Payroll?

• YES - I have another job on campus and am in the student payroll system.
• IN PROCESS - I am in the process of completing new hire paperwork with the Student Payroll Office for another job on campus.
• No.

* This position requires that you complete three background clearances (PA Criminal Background, Child Abuse History, and FBI Fingerprinting). If you are selected for this position, do you have the three clearances from previous employment or for educational purposes? Or would you need to complete them?
(Open Ended Question)