Systems Analyst

Located in Hershey, PA, Milton Hershey School (MHS) is a home and school for over 2,100 students from disadvantaged backgrounds. Founded in 1909 and fully endowed, MHS has almost 12,000 graduates and is growing to serve more students. MHS is seeking a full time, on site, Systems Analyst to provide operational support for the school’s on-campus and cloud hosted business and scholastic applications. The starting compensation range for this position is $74,218 to $99,081, plus a competitive benefits package.

Responsibilities:

• Troubleshoot and efficiently resolve application issues including the development of applications, reconfiguring applications, developing reports/data visualizations, etc.
• Configure and maintain application security
• Troubleshoot and resolve issues when reported by end users
• Develop changes in applications to help maximize user productivity and respond to changing organizational needs.
• Provide basic SQL database support
• Partner with business analyst counterparts to increase organizational knowledge for the purpose of configuring and customizing applications to meet business needs
• Actively monitor applications for availability and normal operations
• Create and maintain application and data integrations documentation
• Provide first tier support for data integration issues reported by users, vendors, or system generated emails/alerts
• Escalate technical and data integration issues to senior staff or vendors as appropriate
• Participate in peer development exercises and code reviews
• Collaborate with other members of the Application Team to provide support for new application system design and implementation

• Associate’s degree in Information Technology, Computer Science, MIS, or related field
• 1 to 3 years of experience programming and supporting business applications
• Experience designing, implementing, and supporting reports of enterprise business application data
• Experience designing, implementing, and supporting bug fixes
• Experience with writing and debugging SQL statements
• Experience with support tickets and communicating status and resolution to end users
• Experience working with teams to design and development part or full solutions to business requirements
• Excellent organizational skills, ability to take ownership of complicated issues and ability to prioritize based on immediate needs
• Excellent communication and organization skills
• Excellent customer service skills with the ability to understand and resolve customer needs
• Ability to learn how to implement and manage new technology
• Ability to quickly learn and grasp new concepts and keep up to date on current technology
• Demonstrated initiative, good judgement, and ability to achieve meaningful results.
• Model the School’s MHS sacred values of: integrity, positive spirit, mutual respect, and commitment to our mission.
• Candidates must be willing to actively engage with students beyond the scope of their job responsibilities