Title: Client Service Representative - Series 7

Location: Irving, TX - Hybrid

Duration: 6 Months - Possible extension/conversion

Job Description:

Must Have:

Securities license position

Must have series 7 certification that is active and up to date (can't expire within 6 months)

Once training is over in a month they will be working and researching security related complaints

This is a production role

Must have at least 1 year of securities experience

This is a client facing role, writing letters and having phone conversations with our clients

Job details:

Utilizes securities related regulatory precepts and practices to review, analyze, and address escalated operational and service complaints from multiple WIM sources, including client’s Branches and clients. Under general supervision, coordinates with WIM contacts to develop, negotiate, and deliver verbal and written resolution to clients—including regular direct phone communications and written ad hoc correspondence. Manage, organize, and prioritize work pipeline and deliver work output within service level agreements, production standards, and quality expectations. Demonstrate high ethical standards and commitment to a positive customer experience. Learn from peers/partners and share knowledge, tactics, and solutions that leverage best practices and support efficiency.

5 years of experience in one or a combination of the following: customer contact/service in financial services, administrative support, underwriting, quality assurance, brokerage operations, client account supervision, risk and compliance.

*Successfully completed FINRA Series 7 exam to qualify

Highly Desired qualifications:

• Motivated self starter

• Able to perform duties with minimal supervision

• High attention to detail

• Excellent time management

• Effective communicator

• Acts with integrity in alignment with client’s expectations

“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”