Client : Airlines/Aerospace/Aviation

Title : Contact Center Project Manager/Contact Center Operations Project Manager/Contact Center Operations Manager/Call Center Project Manager/Call Center Technical Project Manager/Call Center Operations Project Manager

Location : Chicago, IL 60606

Duration : 6 Months

Job Description:

Seeking a Project Manager to support our Commercial Airline client within their Digital Technology organization. This role will manage multiple projects in the Contact Center technology area which includes reservation tools, communication tools, and customer care applications.

Specific Job Responsibilities include:

• Responsible for managing multiple medium moderately complex IT and security related projects, and will be responsible for planning, scheduling, and controlling of project. This position will lead the business and IT groups through all phases of the software development lifecycle including planning, building, and running applications.
• Solid project management experience (building and managing project plans, identifying and managing risks and issues, identifying and managing cross-team dependencies, knowing when to escalate, etc. )
• Experience with creating business cases.
• Familiar with standard waterfall PM tools and processes and able to pivot to use Agile tools / processes when the methodology is needed.
• Strong budget and financial management experience.

Experience Required:

• 5-8 years of experience as a PM, supported Application Development related project work, and ability to lead geographically dispersed across cross functional teams.
• Experienced creating impactful high-level presentations and presenting to executives.
• Experience of working at very large organizations (Fortune 500).
• Experience managing a $1 million budget.
• Experience working within an Agile and Waterfall environments.

Nice to Have:

• Scrum / PMP Certification.
• Ability to Create Queries to track project deliverables (using Excel / Power Query / Power BI).
• Artificial Intelligence / Machine Learning experience.
• Customer Service / Call Center Technology Experience.
• Experience with Smartsheets (Project Planning, Dashboarding and rolling up data)
• Ability to create rolled up using Power BI

“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”