WAH 100% - Remote - please indicate location clearly on their resume.

Candidates can be sourced from across the US as long as they're able to support the CST schedule.

Training Hours - 8am -4 : 30pm, Monday - Friday Central Time zone

Schedule : 8 : 00am - 5 : 30pm Central, start times are either 8 : 00am - 4 : 30pm, 8 : 30am - 5 : 00pm or 9 : 00am - 5 : 30pm

Must be able to hardwire to router*

Candidates must have a reliable, high-speed internet connection.

Candidates must have a quiet, private working environment.

Receives requests via telephone regarding Insurance application status and Commissions.

Responds to inquiries from Independent and Client Agents and / or agencies for information and assistance.

Performs research to respond to inquiries and interprets notifications to determine most effective response.

Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity.

Schedule may vary based on needs of business but core working hours are : Monday-Friday 8-5 : 30 CST

Performance determined on may factors including phone metrics and quality assurance scores.

Prior Insurance experience preferred. Client experience a PLUS

2 years experience in customer service, call center environment strongly preferred.

Maintain detailed knowledge of all products and procedures.

Ability to handle high end customers in a professional manner

Home High Speed Internet, with 25mbps and up is REQUIRED

Intermediate PC Skills

EEO :

Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority / Gender / Disability / Religion / LGBTQI / Age / Veterans.

Last updated : 2024-08-19