387 Customer Service Representative Jobs in Indianapolis, IN
Mindlance is Hiring a Customer Service Representative Near Indianapolis, IN
Job Details:
Job Title: Customer Service Representative I Contractor
Job Duration: 6 month contract (Possibility for extension)
Job Location: Indianapolis IN - Hybrid
Job Description
· Customer Service Representatives serve our customers via telephone and email.
· They thoroughly and efficiently gather participant information, access and address concerns and issues, educate the participant where applicable to prevent the need for future contacts and document interactions.
· CSRs do all of this in a timely, professional and of service manner.
General responsibilities include:
· Provide excellent customer service and one call issue resolution
· Handle incoming phone calls and assigned email requests along with escalated items
· Assist participants with registration and log in issues
· Assist participants with navigation on the site for their specific program
· Assist participants with overall questions concerning the applications available to them on the private portal
· Work with Account Management on escalated issues of a non-routine nature
· Assist members complete the Health Survey over the phone
· Perform other, varied job-related duties as assigned
Required Skills
· High School Diploma or GED
· Demonstrated customer service and issue resolution skills
· Strong detail orientation and listening skills
· Proficiency in the utilization of computer software applications, including MS Word and MS Excel
· Effectively communicate both verbally and in writing
· Pleasant telephone voice, tone and manner
· Willingness to work a flexible schedule and overtime when needed
· Successful completion of a background check and drug screen is required
Required Education
· High School Diploma or GED
EEO:
“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”
If you are interested to pursue with this opportunity then kindly revert to my e-mail with your updated resume in word format or call me at 732-281-8059 ASAP
Job Summary
Contractor
Business Services
$37k-47k (estimate)
08/26/2024
09/23/2024
mindlance.com
KING OF PRUSSIA, PA
1,000 - 3,000
1999
Private
$50M - $200M
Business Services
Related Companies
About Mindlance
Mindlance is a provider of technical staffing, product engineering and direct sourcing solutions for enterprises.
The job skills required for Customer Service Representative include Customer Service, CSR, Listening, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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