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Max client Rate / hr
max supplier rate)
M-F am-pm
months of training they'll work onsite Monday-Friday
After months of training, they may be able to work remote days per week.
Education - HS Diploma, Associate's degree (preferred)
Level Experienced yrs
Language Required : English
What analytical capabilities or niche skillset does this role require?
Order Management :
Primary responsibilities are : order inbox assignments & management, order entry for orders received via electronic and manual methods, processing credits and debits, inbound phone calls, replacements, returns, complaints and some complex products (, reserve order material, products with characteristic selections).
Review and edit orders to ensure accuracy and timely delivery of materials and follow-up or re-promise of order commitments.
Ensure proper documentation is attached to orders within all systems.
Process activities in compliance with established Customer Service Procedures, SOP and SDS requirements. Lonza’s certification requires compliance with these procedures.
Document all customer contact interactions in order text tabs or when necessary in SAP / SFDC, tell the story’ to enable correct and consistent response to customers.
Determine validity of each price by reviewing customer’s Purchase Order and all pertinent items. Review additional items to determine all factors related to each quotation, including contacting Pricing and Contracts Team when needed.
General :
Instill confidence with a positive, friendly, helpful demeanor to each customer, including both external & internal customers.
Demonstrate a positive working relationship with team members & department peers.
Present potentially negative information, such as extended backorders, customer notifications and credit holds in the most positive manner possible.
Determine when additional action by another party is necessary. Defuse angry customers professionally with effective listening and communication skills.
Interpret availability data for materials using SAP T-codes, written reports, verbal updates and release notifications.
Help customers with website registration, order placement, including assistance troubleshooting, as necessary.
Perform other duties as assigned.
EEO :
Full Time
Business Services
$42k-53k (estimate)
06/27/2024
08/26/2024
mindlance.com
KING OF PRUSSIA, PA
1,000 - 3,000
1999
Private
$50M - $200M
Business Services
Mindlance is a provider of technical staffing, product engineering and direct sourcing solutions for enterprises.
The job skills required for Customer Service Representative include Customer Service, Attention to Detail, Listening, Troubleshooting, Empathy, Customer Contact, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.