4 Desktop Support Jobs in Tempe, AZ
Mindlance is Hiring a Desktop Support Near Tempe, AZ
Installs, configures, troubleshoots, and repairs Windows desktop and laptop computer systems, peripheral equipment and production printers.
Escalates unresolved issues in a timely manner. Configures and maintains Windows standard applications and networking software, diagnosing and solving hardware and software problems.
Delivers exceptional customer service, proactively setting expectations with customers and following up appropriately. Manages service request queues and resolves daily hardware and software service and support requests.
Adheres to established service level goals. Thoroughly document work performed in ticketing system.
- Schedules installations / upgrades and provides system maintenance in accordance with IT procedures. Works on site specific department projects and / or sub-projects Works under own initiative, prioritizes own work, and meets agreed timelines.
- Strong Customer service skills
- Exceptional work ethic
- Positive attitude,
- We are looking for experience with imaging and troubleshooting PCs in a networked environment. This position has an on-site requirement.
Computer or Other Skills :
General knowledge of Microsoft Operating systems, Windows and Microsoft Office
General knowledge of networking switches and data networks.
General knowledge of IP telecommunications systems.
General knowledge of printers
years of recent Desk Side Support required with Hands on Experience
- BS in IT or related field PREFERRED or equivalent experience
- Years PC / LAN Technical Experience
- Continued enhancement of Technical Skills through continuing education / seminars and interaction with other IT disciplines
EEO :
Job Summary
Full Time
Business Services
$49k-61k (estimate)
06/13/2024
08/12/2024
mindlance.com
KING OF PRUSSIA, PA
1,000 - 3,000
1999
Private
$50M - $200M
Business Services
Related Companies
About Mindlance
Mindlance is a provider of technical staffing, product engineering and direct sourcing solutions for enterprises.
The job skills required for Desktop Support include Troubleshooting, Customer Service, Networking, Microsoft Office, Installation, Computer Systems, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop Support positions, which can be used as a reference in future career path planning. As a Desktop Support, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support. You can explore the career advancement for a Desktop Support below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support job description and responsibilities
Desktop support usually works on a break-fix model where support services are rendered as and when needed.
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With desktop support, technicians access the affected machine directly, working through a virtual chat or telephone line to coordinate with the end-user.
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They often deal with clients who are having trouble with their systems, which can frustrate customers.
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Responsibility includes installing and maintaining hardware and computer peripherals.
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Installing and upgrading operating systems and computer software.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support jobs
Validate & approve VPN access for all remote users.
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Resolve hardware and network connectivity issues timely and accurately.
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Ensure desktop computers interconnection seamlessly with diverse system keeping in mind for compatibility factors.
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Monitor day to day computer performance.
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Understand the customer’s grasp of technology.
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Step 3: View the best colleges and universities for Desktop Support.
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