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Patient Support Manger (PSM)
Hybrid- Remote w / a couple of days in the office
Works in a highly visible, strong team environment to provide exceptional Customer Service on all levels.
Specifically, listen to and counsel patients and medical professionals, interpreting their specific needs and
providing friendly, professional and well-informed answers to their questions.
PSM’s will work with patients, physician offices, partners and insurance companies to case manage all
steps required to gain access to therapy.
Maintain relationship with patients and physicians to ensure ongoing compliance with therapy.
Works closely with patient / family to case manage all steps required to gain access to therapy
Acts as the liaison with medical offices
Work with Specialty Pharmacy and insurance companies to obtain reimbursement information
Perform benefit investigations with insurance companies as required
Counsel patient / family on reimbursement options
Manage patient transition to Takeda products.
Work with nurses to provide injection / infusion training to patients
Responsible for maintaining case history for all assigned patients in the CRM system
Trouble shoot and resolve ongoing reimbursement issues (step edits, insurance changes, PA’s, etc)
Partner with Field Regional Business Managers and Patient Access Managers to manage all patient
cases within their assigned territories
Professionally field incoming telephone calls while making a positive impression
Answer patient and medical office inquiries and resolve customer problems
Provide ongoing persistency and compliance support by making regular calls to patient / families
Manage patient assistance requests and work with partners to process applications
Provide back-up coverage for other Patient Support Managers
May attend patient meetings and represent Takeda at industry conferences
Travel to sales meetings and medical offices as necessary
Prior reimbursement experience with ability to communicate complex reimbursement scenarios to
patients and medical professionals.
Living our leadership behaviors is a basic expectation for all Takeda employees.
Ability to multi task, problem solve and work independently
Liaison with patients and families
Liaison with physicians and sites of care
Work with specialty pharmacy partners, insurance companies and nursing agencies
Work with Regional Business Managers, Patient Access Manager and Managed Care / Government
Accounts team
Individual must possess and portray strong emotional resilience
Individual must possess extraordinary positive attitude, exceptional listening skills, and strong verbal and
written communication skills
Ability to handle sensitive information
Ability to problem solve complex reimbursement scenarios and recommend solutions
Ability to maintain composure and remain professional during difficult patient or medical calls
Education :
BA / BS in the life sciences or communications preferred
years of prior case management experience preferred
EEO :
Full Time
Business Services
$86k-106k (estimate)
07/11/2024
07/15/2024
mindlance.com
KING OF PRUSSIA, PA
1,000 - 3,000
1999
Private
$50M - $200M
Business Services
Mindlance is a provider of technical staffing, product engineering and direct sourcing solutions for enterprises.
The job skills required for USA - Patient Coordinator include Customer Service, Written Communication, Leadership, etc. Having related job skills and expertise will give you an advantage when applying to be an USA - Patient Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by USA - Patient Coordinator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for USA - Patient Coordinator positions, which can be used as a reference in future career path planning. As an USA - Patient Coordinator, it can be promoted into senior positions as a House Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary USA - Patient Coordinator. You can explore the career advancement for an USA - Patient Coordinator below and select your interested title to get hiring information.
If you are interested in becoming a Patient Coordinator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Coordinator for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Patient Coordinator job description and responsibilities
Patient coordinators can help patients fill prescription orders but may not give a prescription.
02/13/2022: Chillicothe, OH
They can assist patients with taking the pills and organizing methods to help patients remember which pills to take and when, but patient coordinators are primarily focused on helping patients follow physicians' orders.
01/15/2022: Terre Haute, IN
Maintain heavy communications with patients, referring physicians, and other faculty and staff regarding patient care and administrative responsibilities.
01/22/2022: New York, NY
Patient coordinator should maintain a systematic referral log to correlate patient referrals to other specialists.
02/11/2022: Austin, TX
Patient coordinators educate patients about their health conditions and develop a plan to.
02/19/2022: San Bernardino, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Patient Coordinator jobs
A patient coordinator, or care coordinator, works with healthcare professionals, medical staff and patients to manage a patient's healthcare plan.
01/30/2022: Honolulu, HI
Patient coordinator job duties get to make a difference every single time they go to work.
02/18/2022: Corpus Christi, TX
Patient Coordinators moderately value Working Conditions.
12/25/2021: Dothan, AL
Patient Coordinators need anywhere from a few months to one year of working with experienced employees.
03/14/2022: Springfield, MO
Patient Coordinators may benefit from understanding of specialized subject areas, such as customer and personal service, administrative, or medicine and dentistry knowledge.
03/01/2022: Newark, NJ
Step 3: View the best colleges and universities for Patient Coordinator.