1 Solutions Support Engineer - ITS3 Job in Paul, MN
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Solutions Support Engineer - ITS3
$71k-84k (estimate)
Full Time
1 Week Ago
Minnesota IT Services is Hiring a Solutions Support Engineer - ITS3 Near Paul, MN
Working Title: Solutions Support Engineer Job Class: Information Technology Specialist 3Agency: Minnesota IT Services
Join the 2,600 professionals of Minnesota IT Services (MNIT) who connect Minnesotans to services that will improve their lives. This position serves our partners at the Department of Corrections (DOC). The MNIT DOC team runs many unique applications that manage the information and security of the department, supporting 4,500 employees across 10 prisons and 50 field offices located throughout the state.
As a Systems Support Engineer, you will be responsible for ensuring the stability, integrity, and efficient operation of Corrections Industry Information Systems & Technologies, including solutions and devices for a specific set of business portfolios within the Business Services Support organization. The role applies communication, analytical and problem-solving skills to help identify, communicate, and resolve issues to maximize the benefit of IT systems investments for the Minnesota Department of Corrections.
In addition, the Systems Support Engineer will communicate and work in collaboration with MNIT DOC and MNIT Enterprise Services to achieve and meet the operational goals of MNIT Services as well as the Minnesota Department of Corrections.
This position will support across the 11 corrections facilities in Minnesota.
This position requires and employee to onsite occasionally.
Experience must include the following:
Preferred Qualifications
Additional RequirementsIt is the policy of Minnesota IT Services that a successful candidate must pass all legally required checks prior to employment which may consist of the following:
Contact
If you have questions about this position, contact Jolene Blaser at jolene.e.blaser@state.mn.us
Connect 700 ProgramTo receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Jolene Blaser at jolene.e.blaser@state.mn.us.
Veterans To be considered for any Veteran's Status, you MUST indicate this on your application.RECENTLY SEPARATED VETERANS (RSV): Effective July 1, 2009, legislation provides that the top five RSV applicants who apply and meet the qualifications for a vacancy shall be granted an interview. You must:
Working together to improve the state we love. What do Minnesota's State employees have in common?
Your benefits may include:
EQUAL OPPORTUNITY EMPLOYERSMinnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.
Applicants With DisabilitiesMinnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the job information line at 651-259-3637 or email careers@state.mn.us and let us know the support you need.
- Job ID: 77189
- Location: St. Paul
- Telework Eligible: Yes -
- Full/Part Time: Full-Time
- Regular/Temporary: Unlimited
- Who May Apply: Open to all qualified job seekers
- Date Posted: 6/15/2024
- Closing Date: 06/24/2024
- Hiring Agency/Seniority Unit: Minnesota IT Services
- Division/Unit: Department of Corrections
- Work Shift/Work Hours: Day Shift
- Days of Work: Monday - Friday
- Travel Required: Yes-Up to 10%
- Salary Range: $31.47 - $51.73 / hourly; $65,709 - $108,012 / annually
- Job Class Option: Systems Software
- Classified Status: Classified
- Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE
- FLSA Status: Nonexempt
- Designated in Connect 700 Program for Applicants with Disabilities: Yes
Join the 2,600 professionals of Minnesota IT Services (MNIT) who connect Minnesotans to services that will improve their lives. This position serves our partners at the Department of Corrections (DOC). The MNIT DOC team runs many unique applications that manage the information and security of the department, supporting 4,500 employees across 10 prisons and 50 field offices located throughout the state.
As a Systems Support Engineer, you will be responsible for ensuring the stability, integrity, and efficient operation of Corrections Industry Information Systems & Technologies, including solutions and devices for a specific set of business portfolios within the Business Services Support organization. The role applies communication, analytical and problem-solving skills to help identify, communicate, and resolve issues to maximize the benefit of IT systems investments for the Minnesota Department of Corrections.
In addition, the Systems Support Engineer will communicate and work in collaboration with MNIT DOC and MNIT Enterprise Services to achieve and meet the operational goals of MNIT Services as well as the Minnesota Department of Corrections.
This position will support across the 11 corrections facilities in Minnesota.
This position requires and employee to onsite occasionally.
- Telework for Minnesota IT Services allows an employee to perform work from a telework location and an employee may be required to be in the office based on business needs and other dependencies in St. Paul, Minnesota.
- Only candidates located in Minnesota and bordering states (Iowa, North Dakota, South Dakota, or Wisconsin) are telework eligible.
Experience must include the following:
- Experience as the primary COTS and SaaS vendor application support subject matter expert (SME) responsible for resolving application incidents and work requests, performing software updates, ensuring disaster recovery, application availability, performance and security standards are met, thus ensuring solutions are stable and healthy and business needs are met.
- Experience onboarding, enhancing and integrating internally and externally hosted business applications.
- Experience coordinating across teams, software vendors and users to ensure smooth and reliable operation of solutions.
- Ability to deliver effective verbal or written messages that facilitate a mutual understanding on both parties.
- Customer service skills that include active listening, empathy, and problem-solving.
Preferred Qualifications
- Experience supporting device hardware, including video conferencing technologies.
- A working understanding of technology or application lifecycle management concepts.
- Experience with ITIL and project management methodologies, ITSM ticketing systems and maintaining application runbooks and a CMDB.
- Experience with MNIT Services and/or Minnesota Department of Corrections policies and procedures.
- Ability to organize and prioritize multiple deadlines and work independently and collaborate as part of a team, be able to define problems as they arise, and recommend alternative solutions.
Additional RequirementsIt is the policy of Minnesota IT Services that a successful candidate must pass all legally required checks prior to employment which may consist of the following:
- SEMA4 Records Check (applies to current and past state employees only)
- Criminal History Check
- Reference Check
- Social Security and Address Verification
- Education Verification
- CJIS Background Check
- Driver's License Record Check
- DHS Vulnerable Adult Check
- Mantoux test
- Other legally required checks
Contact
If you have questions about this position, contact Jolene Blaser at jolene.e.blaser@state.mn.us
Connect 700 ProgramTo receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Jolene Blaser at jolene.e.blaser@state.mn.us.
Veterans To be considered for any Veteran's Status, you MUST indicate this on your application.RECENTLY SEPARATED VETERANS (RSV): Effective July 1, 2009, legislation provides that the top five RSV applicants who apply and meet the qualifications for a vacancy shall be granted an interview. You must:
- Meet all Minimum Qualifications identified in this posting.
- Meet all of the RSV criteria.
- Submit a copy of your DD-214 form by the closing date to: MNIT.Recruitment@state.mn.us.
- Meet service requirements and have a verified service-connected disability rating of at least 30%.
- Provide qualifying documentation verifying the disability.
- Meet all Minimum Qualifications identified in this posting.
- You must submit all documentation by the closing date to: MNIT.Recruitment@state.mn.us.
- Bidders: This vacancy is open for bids and all qualified applicants simultaneously. This vacancy will be filled in accordance with applicable union contract provisions. Current employees of Minnesota IT Services who are currently in an Information Technology Specialist 3/Systems Software position and who are eligible to bid and apply within the seven (7) day bidding period will be considered prior to filling the position via other means.
- Current State Employees: Please note that employment provisions (including but not limited to seniority and leave accrual) vary among the three branches of Minnesota State government. When considering a job with another branch of state government, you are highly encouraged to explore these differences. For assistance, please direct questions to your current or anticipated Human Resources office.
Working together to improve the state we love. What do Minnesota's State employees have in common?
- A sense of purpose in their work
- Connection with their coworkers and communities
- Opportunities for personal and professional growth
Your benefits may include:
- Paid vacation and sick leave
- 12 paid holidays each year
- Low-cost medical, dental, vision, and prescription drug plans
- Fertility care, including IVF
- Diabetes care
- Dental and orthodontic care for adults and children
- 6 weeks paid leave for parents of newborn or newly adopted children
- Pension plan that provides income when you retire (after working at least three years)
- Employer paid life insurance to provide support for your family in the event of death
- Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
- Tax-free expense accounts for health, dental, and dependent care
- Resources that provide support and promote physical, emotional, social, and financial well-being
- Training, classes, and professional development
- Tuition reimbursement
- Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)
- A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
- Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
- Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care
EQUAL OPPORTUNITY EMPLOYERSMinnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.
Applicants With DisabilitiesMinnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the job information line at 651-259-3637 or email careers@state.mn.us and let us know the support you need.
Job Summary
JOB TYPE
Full Time
SALARY
$71k-84k (estimate)
POST DATE
06/21/2024
EXPIRATION DATE
07/15/2024
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