POSITION DESCRIPTION

Hospitality Manager

Part-time 

24-32 hours per week 

$24.00/ hour 

Available for nights/weekends 

Reports to: Executive Director 

Direct Reports: On-call hospitality staff and occasional volunteers

Position Description

Our Hospitality Manager is growth-oriented, enterprising, and innovative in establishing the operational systems involved in the promotion, planning, developing, and ongoing success of the museum’s growing suite of revenue-generating rental, food, and beverage business activities, setting an inviting, inclusive, mission-forward hospitality experience for MMAM. They will ensure operational excellence by drilling into the smallest of details, while also focusing on achieving the strategic short and long-term business goals of the museum’s event rental arm and social enterprise efforts.

This role balances front-of-house event rental, and food and beverage duties, including event planning with clients, setup, hosting and striking events, back-of-house operations, rental sales, detailed event reporting, follow-up evaluation, and cross-promotion activities.

Reporting directly to MMAM’s Executive Director, this person will serve as a key member of the museum’s Advancement Team, and with communication and collaboration with MMAM’s Engagement and Operations colleagues. This role may be expected to navigate through ambiguity while this role and associated programs are developed, and will need to be excited to grow MMAM’s fledgling enterprising activities. At the same time, this role will be required to dive into the details of running a seamless event rental and food and beverage experience to serve a wide variety of clients, such as weddings, private dinners, art events, birthday parties, and commercial photography, while meeting and exceeding annual revenue targets. 

We aim to work with someone who is committed to setting the highest of service standards, emulating our core values to visitors, clients, patrons, staff, and volunteers - (1) centering our work in communities and collaboration, (2) stewarding sustainability, equity, and hospitality, (3) operating with honesty, transparency and trust, (4) being bold and brave, and (5) always enterprising, always outstanding.

Responsibilities will include: 

Rental (80%)

• Implementing and growing MMAM private rental experience
• Being responsible for all rental operations, including scheduling, client communication, pricing, third-party sourcing, contracting, and daily operations
• Recruiting, managing, and growing client relationships
• In coordination with the museum’s facilities and programs team, creating and maintaining a clean, safe, accessible, and aesthetically pleasing event rental spaces
• Recruiting, hiring and supervising on-call event staff and volunteers, when needed

Food and Beverage (15%)

• Expanding, developing, and growing a profitable, mission-driven food and beverage program for the museum 
• Managing any third party culinary relationships
• In coordination with the museum’s facilities and programs team, creating and maintaining a clean, safe, accessible, and aesthetically-pleasing dining space
• Recruiting, hiring and supervising on-call f&b staff and volunteers, when needed

Other (5%)

• Regularly developing, managing, and communicating sales reports and quarterly goals
• In coordination with the museum’s communications team, developing and managing a promotional plan for rentals, including marketing, social media, etc.,
• Develop and implement a budget to achieve desired income and expense goals
• Manage client and customer data using the museum’s customer relationship software
• Support colleagues as needed.

POSITION SPECIFICS: 

• Part-time (24-32 hours per week)
• Flexibility to work a varied schedule including evenings and weekends required. 
• Work location: on location 
• Benefits: eligible for our part-time benefits outlined in the MMAM Handbook

Research shows that women and people from underrepresented groups often only apply to jobs if they meet 100% of the qualifications. As no one ever meets 100% of the qualifications, we encourage you to apply if you feel that much of the following matches your experience:

You’ll likely demonstrate: 

• Inspirational leadership style combining organizational competence with strong management and interpersonal skills to effectively supervise a team.
• Collaborative spirit and desire to engage with a variety of MMAM departments and outside organizations to support the MMAM’s engagement experience and programmatic goals. 
• Experience in customer service, reservation systems, ticketing, and point of sale procedures. 
• Possess the ability to problem solve in a quick and resourceful manner.
• Ability to converse about themes in art and share rich information regarding MMAM programs and exhibitions. 
• Knowledge of PC computer skills including cloud-based ticketing and membership systems, and Excel desired. 
• Sophisticated cash-handling and reporting experience.
• Ability to handle a variety of operations simultaneously. 
• Proven ability to work with a wide range of personalities and people across a variety of generations.
• Stellar interpersonal social skills. 
• 21 years of age.

Nice to have:

• Bachelor’s degree or equivalent, plus three to five years of related experience.
• Experience working in a museum, arts, or cultural organization.
• Experience advancing equity agendas in the for profit or not for profit sector.
• 3 years or more of experience owning or managing a successful restaurant, retail or rental business.

Values - This person is a champion of:

• Centering their work in Communities and Collaboration.
• Stewarding Sustainability, Equityand Hospitality.
• Operating with Honesty, Transparency and Trust.
• Being Bold and Brave.
• Always Enterprising, Always Outstanding.

The Minnesota Marine Art Museum is committed to being an inclusive workplace. Our goal is to be a diverse workforce that is representative, at all job levels, of the communities and audiences we serve. We are dedicated to fair and inclusive employment practices for all individuals. The Minnesota Marine Art Museum is an equal opportunity employer and will consider requests for reasonable accommodations based on disability or sincerely-held religious beliefs possible without undue hardship.

Mission

We create meaningful art experiences that explore our relationship with water.

Vision 

To spark wonder and create a more compassionate and connected world for all. 

About

Before there ever was a Minnesota Marine Art Museum, there was a Maritime Heritage Society, a community group dedicated to preserving and sharing stories about life on the river. Their commitment set in motion the creation of a museum to showcase art inspired by water. MMAM opened in 2006 with the vision of creating a nationally recognized center for arts and culture in Southeast Minnesota. The initial collections consisted of traditional marine paintings and regional folk art. After expanding the quality and diversity of its collections, evolving the exhibition program, adding an annual roster of educational programs and temporary exhibitions, and enlarging its facility, today’s MMAM is a dynamic and surprising experience for tens of thousands of visitors a year.

MMAM operates from Mni Sota Makoce (Land Where the Waters Reflect The Clouds), the traditional homeland of the Dakota people. Residing here since time immemorial, Dakota still call Mni Sota Makoce home, with four federally recognized Dakota nations and many more Dakota people residing in what is now the state of Minnesota. Due to continued legacies of colonization,, genocide and forced removal, generations of Dakota people remain disenfranchised from their traditional homeland. Presently, Mni Sota Makoce has become a refuge and home for many Indigenous nations and peoples, including seven federally recognized Ojibwe nations. We humbly encourage our audiences to reflect upon the historical legacies held in the lands they occupy.

MMAM is committed to ecological stewardship. We strive to make our communities—social, cultural, and natural— better off than we found them. Built on a former industrial site, the museum’s five-acre gardens—our 7th Gallery—are not only a source of natural beauty, they are the base of MMAM’s sustainability goals. The land has transformed to become a biodiverse ecosystem that sequesters carbon and improves climate sustainability. From the roots of the plants to the roof of the museum, MMAM is working to achieve Net Zero by 2030.

To apply (application deadline: June 11):

Please submit your resume and a cover letter to Elizabeth Indra, Director of Operations at MMAM by email at eindra@mmam.org

Applications are due by 8 a.m. Tuesday, June 11th, 2024. Interviews will be scheduled the week of June 17th, 2024. 

Hiring process

Hiring manager(s): 

Scott Pollock, Executive Director

Caitlin Crouchet, Director of Advancement