Classification Summary

Koochiching County hasa full time (40 hours per week) Case Aide position available for application.
Position Purpose: Determines eligibility of clients for social services, assists individuals in completing social service application forms, interviews clients to obtain and verify necessary factual information, and makes contact with community resources as assigned.
Please see examination process section below for instructions on how to apply.

Examples of Duties

• Determines eligibility of clients for social services programs, including child care assistance, and maintains complete and accurate records on client eligibility.
• Reviews case records for completion of required agency forms.
• Explains social service, income maintenance, and other community programs and services to individuals or groups.
• Explains application procedures to individuals or groups and assists individuals in completing social service application forms.
• Interviews clients to obtain and verify necessary factual information.
• Makes appropriate referrals to the financial unit and/or other community resources.
• Makes contact with community resources as assigned.
• Informs clients of the right to appeal and of other rights.
• Responds to initial complaints of clients.
• Performs clerical functions as assigned.
• Performs statistical operations relevant to social service program procedures.
• Assists the social service workers in processing purchase of service contracts.
• Composes correspondence and constructs reports as needed.
• Assists social workers and other agency staff with client groups, day care, foster care, and volunteers.

Minimum Qualifications

High school degree, or the equivalent, and in addition, either:
1) Three years of clerical experience and/or experience working with the public ie) customer service; or
2) Two years of clerical experience in a public welfare/human service agency; or
3) Two years of experience as a Community Service Aide or similar experience in a private non-profit or other public agency; or
4) Two years of study at an accredited two or four-year college with emphasis in the behavioral sciences, business, or closely related subjects (at least 23 quarter credits or 16 semester credits).

Examination Process

In order to be considered for this job, you must take and pass an examination, which is offered online. The examination consists of four (4) sections measuring math skills used in determining eligibility for services, reading comprehension, basic math and sentence clarity. You will need a calculator and/or scratch paper in order to complete this exam. After your Merit System application has been submitted, you will be sent an e mail with a unique link to access the examination sections. Set aside enough time (slightly over an hour) to take this examination in its entirety (in one sitting). If you click out of a section before completing it - it will score the unanswered questions as "0s" zeros and you will not be given credit.
IMPORTANT INFORMATION:
You will have a limited number of days from the date you submitted your application to complete the exam. However, please note that if you are applying for a specific county vacancy, you should check the county's special posting for more information on the exam completion deadline.
Please allow at least one hour in order to take the exam and all 4 sections in its entirety as required.
If a passing score is obtained, your score will remain on the eligible list up to one year (or until you are hired into a permanent position). You will not need to re-take this online examination if you have obtained a passing score of at least 70. If you have any changes to your application, such as updating your availability, please notify the Merit System directly.
Please submit an application for the Case Aide exam at this link here: 921-Online (5)- Case Aide - Online Exam 5
You will be notified by the Merit System about how to take the online test, which must be completed by Midnight on June 27, 2024