*_SUMMARY_*

We are currently seeking a *Patient Services Coordinator*to join ourEmergency Department team. This .85 FTE (68 hours per pay period) role will work on-site (SHIFT: Nights and Every Other Weekend - 10 hour shift; 9:00 PM - 7:30 AM).

*Purpose of this position:*Under general supervision, greets, responds to and provides customer service to patients and their families, visitors, guests and the interdisciplinary health care team while supporting a patient and family centered healthcare environment. Facilitates the nursing unit activities generated by accurately and efficiently performing the non-clinical tasks to support patient care and service. Performs general receptionist and clerical duties for the unit as well as coordinates unit communications.

/A*$500 hiring incentive*is available for eligible external candidates (current employees, contract/temporary workers, and former employees returning to HHS within one year are ineligible)./

*_RESPONSIBILITIES:_*

* Functions as a central point of communication for the unit

* Provides customer service for patients, visitors, guests, and the interdisciplinary health care team

* Promotes organization and smooth functioning of unit and assists in maintaining unit efficiency

* Performs general receptionist duties

* Coordinates patient admissions, transfer and discharge process within EPIC and direct patient service

* Coordinates obtaining and maintaining designated supplies, equipment, and inventory for the unit

* Provides basic technical support and maintenance of computer functions

* Serves as a resource for health care team members, to assist them in navigating the electronic health record

* Monitors, facilitates, and acts on orders

*_QUALIFICATIONS:_*

*/Minimum Qualifications:/*

* One year office clerical experience

-OR-

* Approved education

-OR-

* An approved equivalent combination of education and experience

/*Preferred Qualifications: */

* Basic computer skills including experience with an electronic health record, Epic experience

* One year of related experience in a similar healthcare (hospital/ inpatient) environment

/*Knowledge/ Skills/ Responsibilities: */

* Proficient in Microsoft Office

* Ability to work cohesively and respectfully with a diverse workforce and patient population in a patient and family centered work environment

* Knowledge of medical terminology

* Ability to successfully handle multiple tasks and duties. simultaneously in response to patient/ family and healthcare team needs

* Ability to effectively communicate information verbally and in writing as well as the ability to read and follow verbal and written instructions

* Ability to meet quality and productivity standards, including accuracy in patient registrations and scheduling as well as customer service expectations

**Title:** *Patient Services Coordinator, Emergency Department*

**Location:** *MN-Minneapolis-Downtown Campus*

**Requisition ID:** *240734*