Job Title: IT Support Engineer

Location: San Francisco, CA, 5 days a week onsite

Duration: FTE

The Company

Headquartered in San Francisco, this leading global investment firm specializes in partnering with Technology. This Firm has invested in over 400 Technology companies and has approximately $45 billion in capital raised to date. As they continue to grow, their IT Team is focused on modernizing their tech stack and providing white glove support.

Compensation Expectation- $130,000 -$150,000

What You'll Do As an IT Support Engineer

• Setting up and configuring and maintaining computers, printers, mobile devices and servers, installing software
• General computer and server maintenance
• Problem solving on applications, operating systems, printers, and other devices
• Trouble-shooting computer and networking issues
• Maintaining, Administrating and Monitoring Networks, servers, systems, software and applications
• Logging all activities in trouble ticketing system
• Communicating with all employees as needed to successfully accomplish duties
• Checking backups and other daily maintenance duties
• All other duties, projects and tasks as assigned

Qualifications

• Strong technical, leadership, and interpersonal skills
• The ability to work independently and the proven experience to interact professionally with customers, team leaders, and executives to resolve service requests in a timely manner
• Posses excellent time and task management skills along with excellent verbal and written communication skills
• Should have experience with the following systems, applications or devices:
• Windows desktop operating systems
• Mac Operating Systems
• Zoom conference rooms
• Windows Server 2012 2016
• Office 365
• iOS, and Android Mobile Device Management
• LAN/WAN networking technologies
• Familiarity with Microsoft Active Directory DHCP and DNS
• Comfortable with off hour requests and duties as needed