Service Technician II is responsible for repairing, programming and inspecting existing security systems of varying complexities. This role requires a thorough understanding of basic electronics, wiring circuits, basic troubleshooting methods, and a good understanding of basic test equipment use. Preferred candidates should have prior installation experience. A successful candidate for this role will have excellent customer service skills and excellent troubleshooting skills.

With Minuteman, you’re working with the most technologically advanced security systems integrator in the business. Our unique product and design support offering has resulted in more than 30% growth over the past year with projected double digit over the next 12 months. To support this exciting growth, we are looking for highly motivated, technically skilled, customer-focused individuals who want to be part of our exceptional team. Minuteman is a highly entrepreneurial, fast-paced small company culture. Generous benefits packages are in place to reward positive results.

Responsibilities include but are not limited to:

•Perform repairs, inspection, and programming of basic to high complexity systems

•Perform routine scheduled system inspections, preventative maintenance inspections and general break fix calls

•Perform light installations as required for small add-ons or deletions

•Follow and/or adapt proper schematic wiring diagrams and termination procedures

•Test operation of system to confirm compliance to original scope of work, 100% functionality and customer’s satisfaction

•Mark up as-built drawings, system documentation and device schedules to keep internal documentation current with changes

•Ensure that trouble tickets are completed with time logs entered with customer facing comments logged in a timely manner

•Engage with Operations Manager or Project Managers with service job status and small project issues

•On-Call responsibilities

•Work safely and responsibly to avoid injuries, avoid damage to property, track truck stock materials to prevent loss, and clean up debris and work areas

•Overnight stay and travel while performing service duties at remote job locations and job training when required

Minimum skills and qualifications:

•Possess a valid state issued driver’s license and clean driving record

•3-5 years direct industry experience

•Meet state qualifications for alarm licensing and electronics security personnel as required

•Thorough understanding of installation methods, troubleshooting methods, best practices, and procedures

•Ability to read and understand blueprints and technical diagrams.

•Thorough understanding of field test equipment and special tools i.e. multimeter, cable tester, fiber kit, etc.

•Thorough understanding of IP networks

•Ability to use basic office software such as Microsoft Excel®, Microsoft Word®, and Microsoft Outlook®.

•Ability to safely work at heights on ladders and aerial lifts

•Ability to work independently or with a field crew

•Attention to safety best practices

•Excellent customer service skills

•Excellent organizational and prioritization skills

•Ability to lift 50 lbs.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

Minuteman Security Technologies, Inc is an equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Maintenance: 1 year (Preferred)
• HVAC: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)
• HVAC Certification (Preferred)

Ability to Commute:

• Richmond, VA 23237 (Preferred)

Work Location: In person