Service Technician is responsible for the installation, startup assistance, and servicing of company machinery of various types. These may be glass processing machines, food processing machines, or packaging machines, depending on the Division that requires the work. Installation may involve marking centerlines, manipulating machines into position, leveling, anchoring, reassembly, re-wiring, re-plumbing, etc. to bring the machine to operational readiness. After installation, the technician may be involved in troubleshooting any problems found after installation. Besides installation, existing machines my need to be serviced. This may include visits to the Customer’s site for preventative maintenance, troubleshooting problems, making recommendations for parts that are required, and generally helping the Customer with any problems that they may have with the machine, within the power and knowledge of the technician. When not in the field, the technician may be required to help assemble machinery, startup machinery on Corporation’s factory floor, and training of other individuals.

Essential Functions:

• Travel to customer plant site/s to assist Customer with install, and starting up machine.Test machine to Customer satisfaction. Report issues to staff for corrective action and/or future improvements.
• Travel to Customer site for machinery service, maintenance, training, etc.
• Assemble machinery according to blueprints and pneumatic prints
• Wire machinery to control panels according to schematics
• Assist Engineering/programmer with startup of machines
• Train Customer or other company team members
• Make recommendations to Customers for parts that they will need and relay that information to Sales for quoting.
• Ensure Customers are completely satisfied with the machines.
• Report working and traveling hours via a Service Report to HR, and obtain Customer feedback via form.

Competencies:

·Ability to read mechanical blueprints, as well as pneumatic and electrical blueprints

·Troubleshoot and diagnose mechanical and electrical issues with equipment

·Precision alignment, including use of indicators and other types of instruments needed for installation, alignment and calibration of machines.

·Ability to travel domestically and internationally without issue

·Customer interaction/communication skills

·Professional appearance and demeanor

Supervisory Responsibility:

In some cases, some Technicians may be a Job Foreman, and will have other Techs, Mechanics and Electrical personnel under their supervision.

This is a full-time position, and workdays are typically Monday through Friday, first shift, according to Divisional work schedule. Flexibility is necessary due to varying Customer requirements.Occasional evening, 3rd shift, and weekend work may be required as job duties demand.

Travel:

Travel is REQUIRED. Travel durations vary, but are typically one week. International travel may be required which can have extended durations due to the travel time. Travel and meal expenses and certain other expenses are paid, as well as other bonus compensation(but not guaranteed).Travel estimation is 10-50% depending on various factors.

Required Education and Experience

·Technical Associates Degree, preferred, in Mechanical/Electrical Tech.

·Minimum 2 years of machinery building and/or service experience is required, over 5 years preferred

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