26 Customer Support Team Lead Jobs in Los Angeles, CA
Miro is Hiring a Customer Support Team Lead Near Los Angeles, CA
Our mission is to provide the highest quality of customer service with a sense of empathy and passion. We strive to exceed our customer's expectations by always thinking one step ahead when providing solutions. We guide and educate our users to grasp the value of the product and drive word of mouth.
We dream big, work hard, and play as a team to win the world. As a rapidly growing company, there are opportunities for internal growth and career development. If you're passionate, ambitious and have a collaborative mindset, come join our Miro Support team!
About The RoleAs the Customer Support Team Lead for our Los Angeles team, you will be an active member of our global support team, conducting team retrospectives, providing insights and feedback to team members, and actively participating to strategically plan and execute on support projects and initiatives. You will work cross-functionally with the local GTM and AMPED teams on escalations, bugs, new features, and experiments. We're eager for you to collaborate with other support team leads based in Austin, providing high quality support to our AMER customers
What You’ll Do
- Build and lead the team of Customer Support Representatives and Technical Support Engineers in the Austin hub, Miro’s largest US office and the 2nd largest globally.
- Grow your team by conducting regular 1:1’s, coaching and providing continuous feedback
- Be a part of Global Support Leadership team and contribute to the success of the whole CS department
- Be a power user of Miro and acquire a thorough understanding of our product and internal systems
- Help your direct reports with the toughest cases and escalations
- Collaborate within and outside of your team to support broader business objectives
- Lead or participate in projects to improve our internal team or external company processes
- Bachelor degree in tech, business, psych or sociology
- 4 years in customer-facing roles in tech companies; SaaS is a huge plus
- 2 years of people management experience (leading 5-15 individual contributors)
- Strong leadership style
- Strong problem solving skills
- An effective collaborator; supportive of other team members in their success
- Ability to work in a fast-paced environment, learn quickly and adapt to a changing product
- Ability to monitor the progress of your projects and anticipate roadblocks
- Cross-functional work experience with Sales, Success & Engineering teams
- High proficiency in Spanish (С-1/С-2) would be a plus
- 401k matching Competitive equity package
- Excellent Medical, Dental and Vision health benefits
- Fertility & Family Forming Benefits
- Flexible time off
- Lunch, snacks and drinks provided in the office
- Wellbeing benefit and WFH equipment allowance
- Annual learning and development allowance to grow your skills and career
- Up to $2,000 of charitable donation matches each year
We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!
Check Out More About Life At Miro
- Youtube: https://www.youtube.com/@lifeatmiro
- Blog: https://miro.com/careers/life-at-miro/all/
- Instagram: https://www.instagram.com/mirohq/
Miro handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here.
Job Summary
Full Time
IT Outsourcing & Consulting
$71k-94k (estimate)
06/12/2024
07/07/2024
miro.com
SAN FRANCISCO, CA
200 - 500
2011
Private
OLUSOLA AKINLADE
$50M - $200M
IT Outsourcing & Consulting
Related Companies
About Miro
Miro is a digital workspace platform that provides visual collaboration solutions for businesses.
The job skills required for Customer Support Team Lead include Customer Service, Leadership, Problem Solving, Collaboration, Innovation, Customer Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Team Lead. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Team Lead. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Team Lead positions, which can be used as a reference in future career path planning. As a Customer Support Team Lead, it can be promoted into senior positions as a Customer Service Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Team Lead. You can explore the career advancement for a Customer Support Team Lead below and select your interested title to get hiring information.
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