28 Support Technician Jobs in Cincinnati, OH
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MIS Solutions is Hiring a Support Technician Near Cincinnati, OH
Essential Duties and Responsibilities (other duties may be assigned to meet business needs):
- Answer incoming customer inquiries via telephone, email/web concerning hardware and software computer related issues.
- Must be able to diagnose and resolve moderate system hardware, software, network, and operator issues.
- Interface extensively with end users, peers, for the resolution or escalation of system hardware, software, network, and operator issues.
- Maintain accurate records for management reporting.
- Maintain detailed docmentation.
- Assist and train end users on basic and some complex software issues on their PC's.
- Desktop Maintenance and Support.
- Evaluate hardware /software requirements for system compatibility.
- Support for Systems and Applications including: PC Workstations, Personal and Workgroup Printers.
- Enhancing PC performance.
- Virus outbreak prevention including Malware.
- Internet Connectivity as it pertains to Windows and hardware.
- Mobile device management.
- VOIP support.
- Configure and Deploy New Desktop / Laptop Devices and Software.
- On-site visits to partners.
- This role will be part of an on-call rotation for after hours support.
- Proficiency in Windows 11,10, 8.1, 8, 7, Vista, XP. Knowledge of Mac PC's a plus!
- Proficiency in all versions of Microsoft Office.
- Proficiency in the Microsoft 365 admin portal
- Understanding of basic networking.
- Understanding of cloud computing.
- Understanding in the roles of a server.
- Ability to multi-task with strong organization and customer service skills.
- Ability to work in a team environment, presenting a professional image and commanding the respect of staff and peers.
- Requires strong initiative, detail orientation, ability to interpret problems and decisive decision-making skills.
- Solid analytical and problem-solving skills.
- Excellent written and verbal communication skills.
- Exceptional interpersonal communication skills.
- Ability to work collectively with the team and all associates.
- Ability to lift 20 lbs (some heavy lifting of equipment).
- Ability to work collectively with clients.
- 3-5 years experience supporting Windows desktops, laptops/ PCs
- A certification and Network and or MCP certifications a plus
- Experience troubleshooting network, software, and all hardware.
- Customer Service experience a must.
- Monthly vehicle stipend, freeing you from tracking mileage
- Monthly cell phone stipend
- Monthly home internet stipend
- Celebrating birthdays for all staff members
- Employee of the Month bonus
- Certification bonuses to support your professional growth
- Additional pay for after-hours work
- Extra compensation for hourly project work
- Complimentary beverages and snacks for those midday cravings
- Monthly cookouts or catered lunches to enjoy together
- Quarterly offsite team building events, fostering camaraderie
- Unforgettable end-of-year Holiday party, complete with annual bonuses
- Wide range of employee discounts to enhance your lifestyle
- Retirement plan for long-term financial security
- Paid time off to relax and rejuvenate
- Life insurance coverage for peace of mind
- Full medical benefits to keep you healthy and thriving
Job Summary
Full Time
Software & Cloud Computing
$53k-68k (estimate)
06/02/2024
06/21/2024
missolutions.com
CINCINNATI, OH
50 - 100
2003
Private
MICAH WISSMAN
$10M - $50M
Software & Cloud Computing
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The job skills required for Support Technician include Customer Service, Problem Solving, Initiative, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Support Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Support Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Support Technician positions, which can be used as a reference in future career path planning. As a Support Technician, it can be promoted into senior positions as an Applications Support Technician II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Support Technician. You can explore the career advancement for a Support Technician below and select your interested title to get hiring information.
If you are interested in becoming a Support Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Support Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Support Technician job description and responsibilities
The Support Technician must offer technical assistance to clients and analyze technical requirements.
01/19/2022: Cheyenne, WY
The Support Technician should be able to help customers facing trouble understanding how certain hardware or software works.
04/11/2022: Pittsfield, MA
Support technicians must be extremely knowledgeable and skilled regarding the product they are providing support for so as to best help the customer.
02/27/2022: Nashville, TN
A support technician must be good at listening and communication skills to be clear that both the user and support specialist understand any problem, solution or user requirements.
01/25/2022: San Jose, CA
Maintains the computer and network systems of an organisation.
03/03/2022: Memphis, TN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Support Technician jobs
Provide plant wide support both desk side and via remote correspondence.
03/04/2022: Salt Lake City, UT
As computers and software become more complex, support technician will be needed to provide technical assistance to customers and other users.
03/19/2022: Frankfort, KY
Candidate must know that a combination of technical skills, persistence and customer service skills are needed to be a support technician.
04/05/2022: Port Arthur, TX
A technical support should be able to work calmly when under pressure.
01/19/2022: Reno, NV
Gaining this skills set can enable a support technician to command higher wages from employers.
02/14/2022: Fort Wayne, IN
Step 3: View the best colleges and universities for Support Technician.
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