Are you PASSIONATE about financial wellness? Are you comfortable presenting in front of crowds whether they be coworkers, members, or community partners? Are you able to discuss hard topics with a sense of empathy and compassion?
Want to work somewhere you can really have an impact on the lives of others? If this sounds interesting to you, below are a few more details.

• Schedules and holds in-person, telephonic, or remote financial wellness counseling sessions with members and employees.
• Presents financial literacy workshops to community partners, members and employees.
• Reaches out to members with delinquent loans via telephone, email, letters, and requests door knocks when appropriate. Answers incoming loss mitigation, bankruptcy, and financial literacy phone calls.
• Completes skip tracing and utilize creative outbound call efforts to ensure right party contact, and ultimately reduce delinquency.
• Researches, performs analysis and negotiation of delinquent or non-performing loans is required.
• Conducts detailed account reviews of delinquent loans, adhering to department, credit union, and investor guidelines for loans in default.
• Performs budget/financial wellness planning to reduce, eliminate, and avoid unnecessary debt and achieve solvency and stability for the staff and members.
• Counsels Members and Mission Fed Employees regarding debt management plans and budget plans to enable members and employees to build and maintain financial wellness and qualify for Mission Fed products and services.

Here is what we are looking for:

• High School Diploma and a Financial Counselor Certification. Mission Fed will help with the certification!
• At least 2 years’ experience in customer service position to include a minimum of one year of mortgage, banking, branch, or credit union/bank back-office is required.
• Experience in collections with working knowledge of FDCPA, CFPB Laws, U.S. Bankruptcy code, various state and federal laws, policies, and regulations as they relate to credit and collection is preferred.

What we offer:

• Great team!
• You can’t beat a role in sunny San Diego!
• Hybrid environment. Remote up to 2 days a week if you would like (some weeks may require more onsite days based on what’s happening in the business)
• 18 days of PTO in your first year plus 12 holidays a year!
• 6% 401(k) match
• Full benefits package including medical, dental, vision, life insurance, etc.

If this sounds like an amazing opportunity to you (because ya, it is!), we want to hear from you!
Base Pay/Salary: $21.00 - $26.00 an hour
The hourly rate range that we expect to pay for this position is $21.00 - $26.00. Actual base pay within this range will be determined by several components, including but not limited to, relevant experience, internal equity, skills, qualifications, and other job-related factors permitted by law.
Your privacy is very important to Mission Federal Credit Union. The California Consumer Privacy Act (“CCPA”)/ California Privacy Rights Act (CPRA) requires Mission Federal Credit Union to inform California residents, including job applicants, of the categories of personal information we collect and the purpose for which the personal information will be used. This job applicant notice and the CCPA/CPRA notice provides the disclosures required by the CCPA/CPRA and applies only to applicants who are subject to the CCPA/CPRA.
Mission Federal Credit Union is an Equal Opportunity Employer. All applicants will receive consideration without regard to race, sex, color, creed, religion, age, marital status, sexual orientation, national origin, physical or mental disability, veteran status, or any other class protected by law. INDMF