50 Patient Service Representative (Call Center) Jobs in Columbia, MO
Missouri Heart Center - Missouri Cardiovascular Specialists is Hiring a Patient Service Representative (Call Center) Near Columbia, MO
This position will start off working in-person at our Columbia, Missouri office. Once trained and performance expectations are met, you can transition to be Remote or Hybrid, or can remain working in-person.
GENERAL OVERVIEW
Missouri Heart Center is looking for someone to join our team of six call center representatives for our busy cardiology clinic! You will be responsible for answering telephone calls, providing information, taking messages, and scheduling patient appointments.
ESSENTIAL FUNCTIONS
1. Manages large volume of inbound calls in a timely manner.
2. Manages voicemails in a timely manner.
3. Provides assistance to patients and other entities contacting the clinic by telephone; may provide direct assistance, take messages, and route call to appropriate parties.
4. Schedules, reschedules, and cancels patient appointments.
5. Composes intelligible messages, clarifies information, includes crucial details, and routes to the correct recipient.
6. Updates any changes in patient demographic information in the Electronic Medical Record System.
7. Follows communication “scripts” when necessary.
8. Maintains patient confidentiality.
9. Performs other duties as assigned by supervisor.
EDUCATION/EXPERIENCE
High school diploma or GED required. Previous experience in a clinical setting is preferred. Must be proficient using a computer and be able to learn our Electronic Medical Records system. Must be able to type 40 WPM.
PHYSICAL DEMANDS
Sitting for 8 hours/day. Requires eye-hand coordination, finger dexterity. Vision must be corrected to 20/20 and hearing must be in normal range. Must be able to view computer screens and talk on the telephone for long periods.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus opportunities
Application Question(s):
- Are you able to work in Columbia, Missouri?
- Are you able to work 40 hours per week (Monday-Friday 8:00am to 4:30pm)?
- What is your expected hourly wage? (A range is fine)
Education:
- High school or equivalent (Required)
Experience:
- healthcare office: 1 year (Preferred)
Work Location: In person
Job Summary
Full Time
$38k-49k (estimate)
07/11/2024
10/13/2024
The job skills required for Patient Service Representative (Call Center) include Scheduling, Coordination, Call Center, etc. Having related job skills and expertise will give you an advantage when applying to be a Patient Service Representative (Call Center). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient Service Representative (Call Center). Select any job title you are interested in and start to search job requirements.
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If you are interested in becoming a Patient Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Patient Service Representative job description and responsibilities
Patient service representatives are sometimes known as patient advocates, patient access specialists or service coordinators.
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Patient Service Representatives provide excellent customer service and assist patients by completing general office and registration tasks before and after patient visits.
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A Patient Service Representative needs to have strong organizational skills along with the ability to think on their feet when faced with new situations that arise throughout each day within a professional medical environment.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Patient Service Representative jobs
Open the Patient Service Representative Cover Letter Template.
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Patient confidentiality must remain a primary concern.
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Know how to feel, express and receive gratitude.
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Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.
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Deeply familiar with managing patient flow and ensuring that all empty appointment slots are filled according to the facility’s protocol.
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Step 3: View the best colleges and universities for Patient Service Representative.
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