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POSITION DESCRIPTION
Missouri Highlands is hiring for a Patient Service Representative for our Medical Clinic in Poplar Bluff, MO.
The Patient Service Representative will be required to provide professional customer service by obtaining and verifying necessary demographic and insurance information and scheduling appointments. This position is directly supervised by the Clinic / Office Manager. This position collaborates closely with other patient service representatives, providers, support staff, and all other clinical staff. They will be responsible for navigating all patient needs.
ESSENTIAL FUNCTIONS
· Follows opening and closing procedures according to office guidelines while working in appropriate work area.
· Greets patients/parents in polite, prompt, helpful matter and provides any necessary instructions/directions.
· Obtains and enters new patient demographics; updates patient information, on every office visit, in the computer system to maintain accuracy for billing.
· Obtain insurance information; may require verification by contacting insurance companies. Collects all co-pays and balances, as required by office policies. Understands and can apply payments to balances.
· Reviews all forms for accuracy and completion according to office policies prior to accepting.
· Schedules return appointments.
· Proves out at closing showing the day’s total receipts; matches the day’s transactions and completes deposit slips. Have a second person verify the dollar amount.
· Answers telephone and triages the call and ensures that question or message goes to appropriate staff.
· Conducts self in accordance with MHHC’s employee handbook.
· Maintains confidentiality; adheres to all HIPAA guidelines/regulations.
· Performs all other duties, as required.
· Uses communication skills with proper medical terminology.
· Keeps inventory and orders office supplies.
EDUCATION & REQUIREMENTS
· High school diploma, or GED required.
· BLS – Basic Life Support
· Minimum of 1 year customer service experience.
SKILLS/EXPERIENCE
· Word processing and computer experience, highly recommended.
· Medical terminology is helpful.
· Must be organized and detail oriented.
· Multi-tasking – must possess exceptional time management skills and work well under pressure.
· Flexibility to adapt to workflow/needs.
· Telephone skills.
· Time Management
· Works successfully with diverse populations.
· Professionalism
· Quality Focus
· Strong communication skills
· Patience and possess empathy and compassion.
· Telephone etiquette & strong communication skills
Job Type: Full-time
Pay: From $12.90 per hour
Benefits:
Schedule:
Work setting:
Application Question(s):
Education:
Experience:
License/Certification:
Ability to Relocate:
Work Location: In person
Full Time
Ambulatory Healthcare Services
$38k-47k (estimate)
07/24/2024
08/04/2024
mohigh.org
ELLINGTON, MO
100 - 200
Private
KAREN WHITE
$10M - $50M
Ambulatory Healthcare Services
The job skills required for Patient Service Representative (PB Medical) include Customer Service, Scheduling, HIPAA, Communication Skills, Flexibility, Triage, etc. Having related job skills and expertise will give you an advantage when applying to be a Patient Service Representative (PB Medical). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient Service Representative (PB Medical). Select any job title you are interested in and start to search job requirements.
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Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Patient Service Representative job description and responsibilities
Patient service representatives are sometimes known as patient advocates, patient access specialists or service coordinators.
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A Patient Service Representative needs to have strong organizational skills along with the ability to think on their feet when faced with new situations that arise throughout each day within a professional medical environment.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Patient Service Representative jobs
Open the Patient Service Representative Cover Letter Template.
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Patient confidentiality must remain a primary concern.
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Know how to feel, express and receive gratitude.
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Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.
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Deeply familiar with managing patient flow and ensuring that all empty appointment slots are filled according to the facility’s protocol.
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Step 3: View the best colleges and universities for Patient Service Representative.