1 Academic Technology Support Administrator Job in Springfield, MO
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Academic Technology Support Administrator
$54k-68k (estimate)
Full Time
1 Week Ago
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Missouri State University is Hiring an Academic Technology Support Administrator Near Springfield, MO
Posting DetailsPosition Information
Position Title Academic Technology Support Administrator
Work Location Springfield Campus
Department McQueary College of Health & Human Services Administration
HR Home Department 020500 McQUEARY COLLEGE OF HLTH & HUMAN SVCS
Pay Grade 34
Proposed Salary $54,609-$62,000 annually
Position only available to current, regular, full-time Missouri State University employees? No, Position is available to all applicants.
Appointment Type Full Time Regular
Exempt/Non-Exempt Exempt
General FunctionThe Academic Technology Support Administrator coordinates and administers the management of the colleges broad end user support services, oversees the media services area, inventory, and manages the student workforce. The Academic Technology User Support Administrator provides instructional and desktop support for faculty, staff, students and college partnerships . The Academic Technology Administrator installs, maintains, troubleshoots, and supports specialized college research equipment, clinical areas, EMR and telehealth applications, and all technology devices and packages to ensure the successful operation and functionality for the McQueary College of Health and Human Services.
Description Of Primary DutiesPrimary support for MU School of Medicine campus in Springfield, MO. Also primary support for the new Alliance Campus at Cox North, which will mainly be Nursing. Position will be a part of the MCHHS IT team and will also be involved in support and projects for the main college area.
Minimum Acceptable QualificationsEducation/Experience: A Bachelor’s degree and a minimum of three years of experience supporting a wide range of information technology in a fast-paced, cross-functional, and team environment or an equivalent combination of education and experience as specified in the Job Family 3 Knowledge Equivalencies Chart is required. Experience working in a higher education environment is preferred.
Skills: A working knowledge or proven capability to quickly learn to support specialized research and clinical equipment, LMS , distance learning, video streaming and college specific technologies is required. The ability to resolve technical issues and events quickly and effectively is required. Knowledge and understanding of computer security procedures and standards is required. A demonstrated ability to quickly troubleshoot, identify, and correct problems using system utilities and diagnostics is required. Familiarity with systems analysis procedures and techniques is required. A thorough knowledge of hardware, software, and operating system configuration and connectivity, including Microsoft Office productivity suites, for desktops, mobile devices, and workstations is required. Excellent troubleshooting skills to support a wide variety of University software and hardware are required.; A basic understanding of, ticketing systems, service portals, server administration and cloud systems is required. Familiarity with the installation, maintenance, and support of wireless and other network technologies is required. Strong verbal and written communication skills and effective interpersonal skills sufficient to interact with a variety of users and other technical staff are required. Strong leadership, supervision and customer service skills are required. The ability to establish and maintain cooperative working relationships with those contacted in the course of a work assignment and to participate as a member of a cross-departmental project team is required. Excellent time management skills and organizational abilities are required. The ability to work under pressure, meet inflexible deadlines, and deal with difficult situations while maintaining composure and confidentiality is required. Functional knowledge of classroom technologies, such as A/V components, cameras, audio equipment and web-conferencing technologies is required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.
Other: A valid driver’s license is required. Travel between campus and other locations is required during business hours. The twenty-four-hour scope of University operations may result in the need to work evenings, nights, and weekends to support implementations or upgrades and to respond to major issues with IT operations. Occasional attendance and participation at evening and weekend activities and workshops is required. Occasional travel for professional development is required.
Additional QualificationsLink to Job Description https://www.missouristate.edu/Human/JobDescriptions/5193-academic-technology-support-administrator.htm
Open Date 06/13/2024
Close Date (If Close Date is blank then the posting is considered open until filled)Special Instructions to ApplicantsThe first date of consideration is July 5, 2024, and review of applications will continue until the position is filled. Official transcripts required at time of hire.
EO/AA and Diversity StatementNon Discrimination StatementMissouri State University is a community of people with respect for diversity. The University emphasizes the dignity and equality common to all persons and adheres to a strict nondiscrimination policy regarding the treatment of individual faculty, staff, and students. In accord with federal law and applicable Missouri statutes, the University does not discriminate on the basis of race, color, national origin (including ancestry, or any other subcategory of national origin recognized by applicable law), religion, sex (including marital status, family status, pregnancy, sexual orientation, gender identity, gender expression, or any other subcategory of sex recognized by applicable law), age, disability, veteran status, genetic information, or any other basis protected by applicable law in employment or in any program or activity offered or sponsored by the University. Sex discrimination encompasses sexual harassment, which includes sexual violence, and is strictly prohibited by Title IX of the Education Amendments of 1972.
This policy shall not be interpreted in a manner as to violate the legal rights of religious organizations or military organizations associated with the Armed Forces of the United States of America.
The University maintains a grievance procedure incorporating due process available to any person who believes he or she has been discriminated against. Missouri State University is an Equal Opportunity/Affirmative Action/Minority/Female/Veterans/Disability/Sexual Orientation/Gender Identity employer. Inquiries concerning the complaint/grievance procedure related to sex discrimination, including sexual harassment and sexual assault, should be addressed to the Title IX Coordinator, Carrington Hall 205, 901 S. National Ave., Springfield, Missouri 65897, TitleIX@missouristate.edu , 417-836-8506, or to the Office for Civil Rights. All other inquiries concerning the grievance procedure, Affirmative Action Plan, or compliance with federal and state laws and guidelines should be addressed to the Equal Opportunity Officer, Office for Institutional Equity and Compliance, Park Central Office Building, Suite 111, Springfield, Missouri 65897, equity@missouristate.edu , 417-836-4252, or to the Office for Civil Rights. (Res. Board Policies No. 70-11; Bd. Min. 10-28-11.)
Background Check StatementEmployment will require a criminal background check at University expense.
Posting Detail
Posting Number 20240122FTS
Quicklink for Posting https://jobs.missouristate.edu/postings/75117
Position Title Academic Technology Support Administrator
Work Location Springfield Campus
Department McQueary College of Health & Human Services Administration
HR Home Department 020500 McQUEARY COLLEGE OF HLTH & HUMAN SVCS
Pay Grade 34
Proposed Salary $54,609-$62,000 annually
Position only available to current, regular, full-time Missouri State University employees? No, Position is available to all applicants.
Appointment Type Full Time Regular
Exempt/Non-Exempt Exempt
General FunctionThe Academic Technology Support Administrator coordinates and administers the management of the colleges broad end user support services, oversees the media services area, inventory, and manages the student workforce. The Academic Technology User Support Administrator provides instructional and desktop support for faculty, staff, students and college partnerships . The Academic Technology Administrator installs, maintains, troubleshoots, and supports specialized college research equipment, clinical areas, EMR and telehealth applications, and all technology devices and packages to ensure the successful operation and functionality for the McQueary College of Health and Human Services.
Description Of Primary DutiesPrimary support for MU School of Medicine campus in Springfield, MO. Also primary support for the new Alliance Campus at Cox North, which will mainly be Nursing. Position will be a part of the MCHHS IT team and will also be involved in support and projects for the main college area.
Minimum Acceptable QualificationsEducation/Experience: A Bachelor’s degree and a minimum of three years of experience supporting a wide range of information technology in a fast-paced, cross-functional, and team environment or an equivalent combination of education and experience as specified in the Job Family 3 Knowledge Equivalencies Chart is required. Experience working in a higher education environment is preferred.
Skills: A working knowledge or proven capability to quickly learn to support specialized research and clinical equipment, LMS , distance learning, video streaming and college specific technologies is required. The ability to resolve technical issues and events quickly and effectively is required. Knowledge and understanding of computer security procedures and standards is required. A demonstrated ability to quickly troubleshoot, identify, and correct problems using system utilities and diagnostics is required. Familiarity with systems analysis procedures and techniques is required. A thorough knowledge of hardware, software, and operating system configuration and connectivity, including Microsoft Office productivity suites, for desktops, mobile devices, and workstations is required. Excellent troubleshooting skills to support a wide variety of University software and hardware are required.; A basic understanding of, ticketing systems, service portals, server administration and cloud systems is required. Familiarity with the installation, maintenance, and support of wireless and other network technologies is required. Strong verbal and written communication skills and effective interpersonal skills sufficient to interact with a variety of users and other technical staff are required. Strong leadership, supervision and customer service skills are required. The ability to establish and maintain cooperative working relationships with those contacted in the course of a work assignment and to participate as a member of a cross-departmental project team is required. Excellent time management skills and organizational abilities are required. The ability to work under pressure, meet inflexible deadlines, and deal with difficult situations while maintaining composure and confidentiality is required. Functional knowledge of classroom technologies, such as A/V components, cameras, audio equipment and web-conferencing technologies is required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.
Other: A valid driver’s license is required. Travel between campus and other locations is required during business hours. The twenty-four-hour scope of University operations may result in the need to work evenings, nights, and weekends to support implementations or upgrades and to respond to major issues with IT operations. Occasional attendance and participation at evening and weekend activities and workshops is required. Occasional travel for professional development is required.
Additional QualificationsLink to Job Description https://www.missouristate.edu/Human/JobDescriptions/5193-academic-technology-support-administrator.htm
Open Date 06/13/2024
Close Date (If Close Date is blank then the posting is considered open until filled)Special Instructions to ApplicantsThe first date of consideration is July 5, 2024, and review of applications will continue until the position is filled. Official transcripts required at time of hire.
EO/AA and Diversity StatementNon Discrimination StatementMissouri State University is a community of people with respect for diversity. The University emphasizes the dignity and equality common to all persons and adheres to a strict nondiscrimination policy regarding the treatment of individual faculty, staff, and students. In accord with federal law and applicable Missouri statutes, the University does not discriminate on the basis of race, color, national origin (including ancestry, or any other subcategory of national origin recognized by applicable law), religion, sex (including marital status, family status, pregnancy, sexual orientation, gender identity, gender expression, or any other subcategory of sex recognized by applicable law), age, disability, veteran status, genetic information, or any other basis protected by applicable law in employment or in any program or activity offered or sponsored by the University. Sex discrimination encompasses sexual harassment, which includes sexual violence, and is strictly prohibited by Title IX of the Education Amendments of 1972.
This policy shall not be interpreted in a manner as to violate the legal rights of religious organizations or military organizations associated with the Armed Forces of the United States of America.
The University maintains a grievance procedure incorporating due process available to any person who believes he or she has been discriminated against. Missouri State University is an Equal Opportunity/Affirmative Action/Minority/Female/Veterans/Disability/Sexual Orientation/Gender Identity employer. Inquiries concerning the complaint/grievance procedure related to sex discrimination, including sexual harassment and sexual assault, should be addressed to the Title IX Coordinator, Carrington Hall 205, 901 S. National Ave., Springfield, Missouri 65897, TitleIX@missouristate.edu , 417-836-8506, or to the Office for Civil Rights. All other inquiries concerning the grievance procedure, Affirmative Action Plan, or compliance with federal and state laws and guidelines should be addressed to the Equal Opportunity Officer, Office for Institutional Equity and Compliance, Park Central Office Building, Suite 111, Springfield, Missouri 65897, equity@missouristate.edu , 417-836-4252, or to the Office for Civil Rights. (Res. Board Policies No. 70-11; Bd. Min. 10-28-11.)
Background Check StatementEmployment will require a criminal background check at University expense.
Posting Detail
Posting Number 20240122FTS
Quicklink for Posting https://jobs.missouristate.edu/postings/75117
Job Summary
JOB TYPE
Full Time
SALARY
$54k-68k (estimate)
POST DATE
06/15/2024
EXPIRATION DATE
06/23/2024
WEBSITE
mail.smsu.edu
HEADQUARTERS
Woodbridge, NJ
SIZE
25 - 50
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