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POSITION SUMMARY
The Member Experience Specialist position is a first point of member contact for branch, online or Contact Center. The candidate offers member information, assistance and solutions addressing financial needs and challenges via email, phone or written correspondence. This role also requires great communication skills but also patience and some leadership skills to resolve complicated member issues. Candidate must be fully versed in all of our products and services and able to effectively cross-sell.
PRIMARY DUTIES AND RESPONSIBILITIES
EXPERIENCE/SKILLS/KNOWLEDGE
EDUCATION/EXPERIENCE REQUIREMENTS
Full Time
$36k-45k (estimate)
06/28/2024
07/12/2024
mitfcu.org
Cambridge, MA
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