Precision Garage Door specializes in residential garage door service. We are locally owned and operated and backed by a national franchise started in 1999.

Precision Door Service - A Name You Can Trust.

Seeking a Customer Service Representative (CSR). The CSR serves as the primary contact for inbound phone calls and emails from potential customers and information about services, and sells them on the features and benefits of Precision Door Service.

Benefits :

• Earn $18-$20 / hr
• Annual bonus opportunity
• Retirement benefits available
• Medical benefits available
• Vacation / PTO

Responsibilities :

• Answers inbound phone calls and schedules appointments
• Provides excellent customer services to include assessing customer needs, meeting quality standards for services, and evaluating customer satisfaction, via telephone, Email and online
• Presents Precision Door’s value proposition with the objective of securing an appointment for service
• Opens customer accounts by accurately recording account information
• When necessary, place outbound calls to follow up on email leads received, or to confirm or reschedule appointments
• When necessary call customers to update technicians’ arrival
• May manage incoming paperwork, create invoices, and assist office staff with bookkeeping and filing
• Maintains schedule in OPAL for service and installations and dispatches work orders to the field.
• Follow up on leads as necessary
• Maintain and order office supplies
• Maintain employee schedule on calendar in OPAL as requested
• Other tasks as assigned

Qualifications & Skills :

• High school diploma or GED
• Clean background check
• Customer service experience
• Knowledge of principles and processes for providing customer service to include assessing customer needs, meeting quality standards for services, and evaluating customer satisfaction
• Skill in using Microsoft Office products (Word, Outlook, and Excel) preferred
• Skill in using mathematics to solve problems
• Skill in providing excellent customer service
• Ability to give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times
• Ability to quickly and easily establish rapport with someone over the phone
• Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Ability to cooperate and solve problems in a team environment
• Ability to follow instructions and communicate effectively orally and in writing
• Ability to organize work for timely completion

Last updated : 2024-06-18