We are seeking a highly motivated and enthusiastic individual to join our team as an Experienced Call Center Representative. As a Call Center Sales Representative, you will be responsible for assisting customers with information about various state benefit programs and motivating them to enroll. With a comprehensive training program and ongoing support, you will have the opportunity to learn and grow in a dynamic and rewarding work environment.

Responsibilities

• Handle outbound calls to potential customers, providing information about state benefit programs.
• Explain the benefits and eligibility requirements to potential customers in a clear and concise manner.
• Build rapport with customers, actively listening to their needs and concerns, and tailoring solutions to meet their specific requirements.
• Identify sales opportunities and effectively overcome objections to successfully close sales.
• Maintain accurate and detailed customer records in the company's CRM system.
• Meet or exceed sales targets and key performance indicators on a consistent basis.
• Collaborate with team members and other departments to optimize customer experience and promote customer satisfaction.

Requirements

• Proven experience in sales or customer service, preferably in a call center environment.
• Excellent communication and interpersonal skills, with the ability to build relationships over the phone.
• Strong persuasive skills with the ability to overcome objections and close sales effectively.
• Ability to multitask and work in a fast-paced environment, while maintaining a high level of accuracy and professionalism.
• Proficiency in using CRM systems and other basic computer applications.
• Ability to adapt to changing processes and procedures.
• Strong problem-solving skills and the ability to handle challenging customer situations.

Work Schedule:

Monday - Friday, 9:00am - 6:00pm.
We cannot accommodate other schedules or exceptions.

Compensation:

$45,000 - $75,000 per year (Starting: $850 - $1,500 /week)
$75,000 - $125,000 per year (Experienced)
The above salary range is typical for most individuals. Those with call center experience and/or fast learners will likely see increased compensation.

Paid Training:

We provide comprehensive in-office training. Your first week in the office will be dedicated to learning and training with your team leader. Ongoing support and training will continue.

Job Type: Full-time

Pay: $850.00 - $1,250.00 per week

Benefits:

• On-the-job training

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Experience:

• Call center: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Ability to Commute:

• Orlando, FL 32809 (Required)

Work Location: In person