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Customer Service Representative
MJHS New York, NY
$40k-50k (estimate)
Full Time | Skilled Nursing Services & Residential Care 2 Months Ago
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MJHS is Hiring a Customer Service Representative Near New York, NY

MJHS is a large not-for-profit health system in the Greater New York area. Our range of health services include home care, hospice and palliative care for adults and children, rehabilitation and nursing care at Menorah and Isabella Centers, and the research based MJHS Institute for Innovation and Palliative Care. We also offer Elderplan/HomeFirst: health plans for Medicare and dual-eligible individuals. As a not-for-profit organization, many of our programs and services are made possible through the generosity of grateful families, corporate donors and grants, as well as our own employees.

At MJHS, quality care is our mission. We are committed to creating a workforce as diverse as our community. We have a great culture; we offer great benefits that include a work/life balance and competitive rates.

MJHS attracts individuals who see their work as a calling as well as a job. Professionals in every job category have stated that they appreciate being left to make their own decisions, are encouraged to voice their opinions, and are given the necessary breathing room to do their work with minimal supervision. Yet, at the same time, they feel that management and their co-workers are solidly behind them and readily accessible.

MJHS Home Care provides advanced clinical services and emotional support to patients recovering from illness, injury or surgery. With a comprehensive range of services supported by an integrated health system, patients can recover in the familiar surroundings of their home.

  • In this role you will serve as a liaison between Home Care Planners, and the Social Work/Case Management department
  • You will respond to Social Work/Case Managers/patients/customers complaints and grievances
  • You will take accurate messages, problem solve where applicable and forwards to appropriate party as directed
  • You will enter patient referral information into the MISYS system including patient demographics, diagnosis and plan of care
  • You will send tasks to Date Management Coordinator for Insurance Verification and verify that all new physicians license number, NPI number is registered, and checks for duplicate physician before entering into Misys
  • You will contact physicians/Clinics/ hospitals/Nursing Homes/sub-acute facilities to develop/maintain/follow up on pending and/or new referrals
  • High school diploma or GED required
  • Minimum 6 months call center experience
  • Intake experience preferred
  • Microsoft Word and Excel required
  • STAT, Omni/MISYS preferred

Job Summary

JOB TYPE

Full Time

INDUSTRY

Skilled Nursing Services & Residential Care

SALARY

$40k-50k (estimate)

POST DATE

07/21/2024

EXPIRATION DATE

08/22/2024

WEBSITE

mjhs.org

HEADQUARTERS

BROOKLYN, NY

SIZE

1,000 - 3,000

FOUNDED

1907

CEO

ELI S FELDMAN

REVENUE

$50M - $200M

INDUSTRY

Skilled Nursing Services & Residential Care

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About MJHS

MJHS is one of the largest health systems in the region. Our range of health services include home care, hospice and palliative care for adults and children, rehabilitation and nursing care (Menorah and Isabella Center) and the research based MJHS Institute for Innovation and Palliative Care. We also offer health plans for Medicare and dual-eligible individuals. As a not-for-profit organization, many of our programs and services are made possible through the generosity of grateful families, corporate donors and grants, as well as our own employees. For more information, please visit www.mjhs.o...rg, facebook.com/MJHS01, twitter.com/MJHS01, youtube.com/MJHS01, instagram.com/MJHS01 or call 1-855-692-5058. Interested in working at MJHS? Visit www.mjhs.jobs More
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The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.

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