Position : Customer Service Representative
Location : Canfield Ohio 44406 (Onsite)
Duration : Full-Time (Permanent Role)

Job Description:
As an Inbound Customer Care Representative, you will be answering inbound calls. You will deliver a unique customer service experience utilizing your effective questioning and listening skills to determine the customer's needs and concerns, and ensuring a high level of customer satisfaction. This will involve providing excellent customer service support and answering calls to properly handle account requests.

Soft Skill:

We are looking for individuals who combine excellent customer service and problem-solving skills with the ability to function effectively both as part of a team or on an individual basis.

You should also have time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment.

It is also vital that you display exceptional verbal and written communication, interpersonal and active-listening skills.

Qualifications:

High School/GED required

Demonstrate skills in problem solving and benefit plan interpretation

Knowledge of CPT codes, ICD10 codes and/or medical terminology is a plus

Ability to work independently

PC proficiency

Average typing ability

1 year's prior work experience in health care administration