Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and assisting them with their inquiries and needs. This is a great opportunity for someone who enjoys interacting with people and has a passion for delivering outstanding customer experiences.

**WFH Assignment Duration: 4 Month Summer Project (Govt Benefit Programs)

**100% Remote Summer Program; after the summer, all agents will have the opportunity to work onsite for other programs.

Responsibilities:
- Handle inbound and outbound customer calls in a professional and courteous manner
- Assist customers with product inquiries, order placement, and issue resolution
- Provide accurate and timely information to customers regarding products, services, and promotions
- Enter customer information and order details into the system accurately
- Upsell products and services to customers when appropriate
- Analyze customer needs and recommend suitable solutions
- Resolve customer complaints or concerns effectively and efficiently
- Collaborate with other departments to ensure customer satisfaction

Skills:
- Excellent customer service skills with the ability to handle challenging situations calmly and professionally
- Strong verbal and written communication skills in English
- Proficient in data entry and navigating computer systems
- Ability to analyze customer information to identify areas of concern with accounts
- Ability to effectively communicate complex information in a clear and concise manner

- Self-motivation to work under his/her own initiative.

If you are passionate about providing exceptional customer service, have excellent communication skills, and enjoy working in a fast-paced environment, we would love to hear from you. Apply today to join our team as a Customer Service Representative!

Job Type: Full-time

Pay: $15.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Experience level:

• Under 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Remote

Work Location: Remote