Release of Information Team lead

The Team Leader position's focus is on the release of patient health information. They are responsible for obtaining, analyzing and securing the digital and traditional health records of patients. This position is accountable for the operations and oversight of the team. The Team Leader will generate relevant reports, and be able to understand and use those reports in managing the sites. The Team Leader will work with the District and Regional Managers to help develop processes and assist with maintaining workflow. He/She will take responsibility for the day to day operations.

This is a full-time position and is primarily Monday – Friday, 8:00am - 4:30pm. There may be times when working into or on second shift is needed, as well as, the occasional weekend.

Responsibilities and Duties

· Plan, organize, prioritize, problem solve, and execute in equal measure to meet goals and achieve results that meet contractual turnaround time (TAT) and quality guidelines.

· Guide and supervise all on site personnel.

· Assist with training of new line staff members.

· Identify and implement workflow enhancements.

· Maintain equipment and troubleshoot with IT as needed.

· Edit timesheets & approve payroll, as well as, employee requests for time off.

· Enforce company policies and procedures to ensure they are being followed.

· Answer phone calls as necessary.

· Handle concerns/issues/problems that may arise.

· Communicate problems, potential problems, and status reports to customer(s) and MMRA through verbal communications, phone calls, or email.

· Escalate unresolved issues to their Manager.

· Serve as a liaison between MMRA and its customers.

· Maintains employee annual compliance, mandatory per facility requirements, i.e.: HIPAA training, safety training, breach prevention training, influenza vaccine etc.

· Perform periodic workload assessments to verify or update staff projections and scheduling.

· Maintain monthly site-specific reports and submit to their Manager as scheduled.

· Attend scheduled meetings with customers.

· Understand all hands-on processes and perform as needed to cover for staffing shortages, absences and / or in times of high workloads.

· Conduct quality assurance checks and audits.

Knowledge, Skills and Abilities

· High school graduate or GED required; college graduate - strongly preferred.

· Previous supervisory/management experience - required.

· Health Information Management (HIM) and/or Release of Information (ROI) experience - required.

· Knowledge of hospital medical records department processes, workflow & medical terminology – strongly preferred.

· Current knowledge of HIM and healthcare standards, policies and procedures – required.

· Understanding of HIM processes in an electronic health record environment.

· Demonstrated leadership abilities.

· Strong communication skills both written and verbal with the ability to adjust message according to audience.

· Working knowledge of MS Office (Word, Excel, etc.).

· Ability to use all components of a computer and general office equipment extensively.

· Ability to cope in fast paced environment.

· Ability to use all components of a computer extensively.

· Displays courteous and professional manner through interaction, appearance, attitude, and written and oral communication with co-workers and the public.

· Protect and maintain the confidentiality of patient’s medical records and patient information.

· Handle patient information with discretion and integrity.

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Medical records: 1 year (Required)

Work Location: In person

Salary : $21 - $23