MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment. We offer competitive compensation and benefits such as Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives, and more.

The Director, Security Operations - East will be responsible for overseeing all aspects of the Security division’s operations in the eastern United States, ensuring efficient and effective service delivery, and driving strategic growth. This role requires a deep understanding of various security solutions, including video surveillance systems, access control, intrusion detection, and physical security measures.

WHAT YOU WILL BE DOING:

• Develop and execute a comprehensive operational strategy aligned with the company's objectives and industry best practices.
• Oversee day-to-day operations, ensuring high levels of efficiency, quality, and customer satisfaction in installation and service activities.
• Lead a team of security professionals, including general managers, project managers, and technicians, to ensure the effectiveness of security operations.
• Foster a culture of collaboration, continuous improvement, and high performance.
• Ensure the division consistently builds and maintains strong relationships with customers by displaying genuine care and concern, solving problems, and delivering service excellence in alignment with the company's “Service First” value.
• Manage the overarching budget and strategically drive cost-saving initiatives while maintaining service quality.
• Implement and monitor quality control processes to ensure deliverables meet industry standards and customer expectations.
• Collaborate with the sales team, providing operational insights and support to drive sales growth and new customer accounts.
• Establish and maintain positive relationships with key customers, suppliers, and vendors.
• Manage supply chain to ensure timely and cost-effective procurement and delivery activities.
• Prepare and present financial and status reports to senior management.
• Promote the effective use of business and system processes to ensure streamlined operations and optimal performance.

QUALIFICATIONS:

• Bachelor's degree in Business Administration, Operations Management, or a related field. MBA or equivalent advanced degree preferred.
• Minimum of 7 years of experience in operations management, with a proven track record of leadership and strategic planning.
• Strong knowledge of security technologies and solutions, including video surveillance systems, access control, alarm systems, and physical security measures.
• Experience managing security operations in a complex and dynamic environment, preferably in the commercial security sector.
• Excellent communication, leadership, and interpersonal skills, with the ability to influence and collaborate effectively with stakeholders at all levels.
• Relevant certifications such as Certified Protection Professional (CPP), Certified Information Systems Security Professional (CISSP), or Physical Security Professional (PSP) are highly desirable.
• Strong problem-solving skills and the ability to make data-driven decisions.

BENEFITS:

• Competitive salary
• Comprehensive benefits package
• Opportunities for professional development and advancement
• Dynamic and collaborative work environment

YOUR ENVIRONMENT AND PHYSICAL REQUIREMENTS:

The physical environment requires the employee to work inside.

While performing the duties of this job, the employee is required to frequently stand, walk, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear; lift (overhead, waist level) from the floor, bending, frequently utilize near vision use for reading and computer use; occasionally move equipment weighing up to 15 pounds, and frequently position self to maintain computers or other equipment as needed.

TRAVEL REQUIREMENTS:

Travel as necessary to support company and customer needs.

DIRECT REPORTS:

Direct Reports

WHO WE ARE

Mobile Communications America, Inc. (MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide. Customers trust us to provide a portfolio of turn-key systems, products, and services — including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks. Our more than 60,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. In addition to being the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies.

WHAT WE BELIEVE

We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun. A component of our business that embodies the MCA advantage is our “Service First DNA” culture. Service isn’t just a motto for MCA, it’s an integral part of who we are and goes beyond our customers to our employees, partners, shareholders, and communities.

NOTE: The above statements describe the general nature and level of work performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an Affirmative Action employer. We are committed to creating an inclusive environment that celebrates diversity. At MCA, we are “better together.”

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